Stephenye Avery - Entrepreneur in Residence, MerMutts

Feedback from Stephenye’s ex-colleagues

Let me see

Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Work Background

OptumHealth Systems Sales Manager

Jan. 2025Sequim, Washington, United States• Lead the business development, sales strategy and presentation of the product, Community Based Specialty Pharmacy Network (CBSPN) • Relationship Management: Build and maintain solid relationships with key stakeholders in health systems, ensuring their needs are understood and met • Strategic Account Oversight: Manage a portfolio of health system accounts, developing tailored strategies to enhance client satisfaction and drive business growth • Sales Strategy Development: Create and implement effective sales strategies to promote healthcare products and services, identifying opportunities for upselling and cross-selling • Market Analysis: Conduct thorough market research to understand trends, competitor activities, and client needs, positioning the organization effectively within the healthcare landscape • Team Leadership and Collaboration: Lead cross-functional teams, collaborating with marketing, product development, and customer service to ensure alignment on client objectives and sales goals • Performance Tracking and Reporting: Monitor account performance metrics, providing regular updates and insights to both clients and internal stakeholders to drive continuous improvement • Product Presentations and Training: Deliver engaging presentations and training sessions to health system clients, showcasing product benefits and ensuring they are equipped to maximize value

Optum Hospice Pharmacy ServicesAccount Executive

Jun. 2016 - Jan. 2025West• Act as a strategic liaison to large/complex accounts, utilizing key tools and partnerships to empower clients to find better ways to care for patients through medication utilization • Collaborate with internal and external partners to customize approaches to problem-solving and optimize outcomes for clients • Understand and monitor contract terms, performance guarantees, renewals and negotiations • Liaison all collaboration between client and internal Optum organizations and projects • Understand breadth of Optum products and services to ensure clients are receiving best value and service • Implement and train new clients to various Optum service offerings • Lead and manage internal improvement performance projects to enhance offerings and strengthen internal systems

State of New Mexico - Aging & Long-Term ServicesDirector of Operations

Oct. 2015 - Jun. 2016Santa Fe, New Mexico

Pet Paradise Rio RanchoGeneral Manager

Jul. 2014 - Sep. 2015Rio Rancho, NMThe General Manager is responsible for overseeing and coordinating all facility operations including boarding, doggie day care, training, grooming and customer service.

North Ridge Alzheimer's Special Care CenterAdministrator

Nov. 2011 - May. 2014Albuquerque, New Mexico•Model and promote JEA Senior Living’s Program Standards, Philosophy of Care and Mission. •Work with the Facility management staff and corporate staff in planning all aspects of Facility operations, including setting priorities and job assignments. •Monitor each department, communicate and interpret policies. •Ensure safety of Residents, their visitors and staff regarding Infection Control, Fire, and Safety policies and procedures. •Conduct routine inspections of services being provided to ensure highest quality. •Maintain current knowledge of OSHA and State Regulations and routinely monitor facility compliance. •Ensure understanding and compliance with all regulations regarding Residents’ rights. •Routinely monitor labor costs, raw food costs, accounts receivable, accounts payable, and payroll functions. •Maximize revenue through census development and Resident mix. •Implement and maintain all employee and Resident programs in accordance with Facility policies and JEA Senior Living’s Program Standards. •Ensure programming is effectively managed and marketed. •Evaluate performance, provide feedback, assist, coach and discipline staff as necessary. •Monitor employee morale, provide mentorship and supportive team environment and encourage the professional growth of all employees through orientation, training and ongoing education. •Ensure compliance with employment laws and Facility policies. •Manage turnover and maintain a network of recruitment sources. •Evaluate and understand market trends and competitors’ strengths and weaknesses and successfully position facility in marketplace. •Develop annual business plan and quarterly internal and external marketing plans. •Ensure optimum/maximum occupancy, revenue and profitability for the facility. •Create a culture which emphasizes customer service and relationship building. •Provide ongoing education for community, staff, Residents, families and others regarding Alzheimer’s disease.

Addus HealthCare, Inc.Agency Director

Dec. 2008 - Nov. 2011Albuquerque, NM•Direct the overall operations of the branch, and provide direction and guidance to the branch staff in scheduling and performing in-home support client services. Oversee the development and execution of client care plans, and ensure that all services are performed in an efficient and effective manner, in accordance with established quality standards, Company policies and procedures, and applicable state and federal regulations. Intervene, as necessary, to resolve problems and ensure that all client service requirements are met. •Manage the branch’s daily activities and administrative functions, including client/employee scheduling, personnel management, payroll processing, billing preparation and records maintenance. Direct and participate in the recruitment, orientation, training and retention of branch staff, and coordinate the design and implementation of staff education programs. Ensure the branch’s compliance with the Company’s human resources policies and practices, as well as all related regulatory requirements. •Participate in the development and implementation of the branch’s objectives, strategies and initiatives for client census/revenue growth and business development, and in the execution of related sales and marketing plans. Develop and maintain relationships with state and county referral agencies to promote the branch’s programs and services, and expand its client base. •Participate in the preparation of the branch’s annual budget. Monitor the branch’s performance against established revenue, expense and profitability targets, and implement appropriate corrective actions to address problem areas and/or negative trends. •Participate locally in the Company advocacy program to educate and favorably influence legislators and other elected officials in Congress and state government to the benefits of in-home care services, reimbursement rates and program funding.

Tanoan Country ClubDirector of Sales

Oct. 2007 - Dec. 2008Maximize sales revenues through membership sales, recruitment, referrals and assisting in member retention and banquet food, banquet beverage, facility rental, net amounts received for equipment rental, tournament green fees, tournament cart fees, tournament food, tournament beverage and pre-sold merchandise for group. This is accomplished through networking, solicitations, grass roots sales and attaining or exceeding the annual budget revenue goals and booking goals for membership, catering and tournament. This position is expected to generate annual revenues of more than $1,000,000.

VistaCareDirector of Business Development

Dec. 2006 - Oct. 2007The Director of Business Development is responsible, along with the Executive Director (ED) and Regional Sales Director (RSD), for meeting census growth goals for the program through supporting and monitoring the implementation of the VistaCare sales model, supervision and deployment of Sales Representatives and sales training of site leadership and sales staff.

Heartland HospiceAdmission Director

Oct. 2005 - Nov. 2006Build and develop census through sales and/or management of the sales team by providing prospective clients and/or responsible parties with appropriate information, conducting personalized visitations to all primary referral sources and interested parties. Represent the organzation in community events. Supervise, coach, train, and hire all personnel in the Admissions Department.

Odyssey HealthcareCommunity Education Representative

Dec. 2002 - Oct. 2004Generate appropriate patient referrals/admissions from customers and continue to grow the number of referrals/admissions over time. Develop new customer accounts and gain referrals/admissions within territory. Establish and maintain professional relationships with all referral sources, including physicians, nursing homes, assisted living facilities and hospital personnel, including but not limited to case managers, discharge planners and other appropriate referral sources. Meet or exceed all growth and development targets and actively establish and maintain market awareness, acceptance and allegiance throughout the local service area. Represent Odyssey and its services in a competent professional and responsive manner. Interact with Odyssey patient care management and staff in a team fashion consistent with the Organization’s service and teamwork culture. Maintain standards of high quality customer service in compliance with federal and state regulations and guidelines