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Work Background
Blue Stream FiberAccount Manager
Mar. 2024Coral Springs, Florida, United States
QXCBulk Residential Field Operations Manager
Jan. 2023 - Jan. 2024Boca Raton, Florida, United StatesAs a Bulk Residential Field Operations Manager at QXC, the fastest growing Network Engineering Firm in the US, I am responsible for the delivery of fiber-optic and fixed wireless Internet/WIFI, TV, and VOIP services for residential communities across the South East. I have been in this role for 11 months, leading and empowering a team of technicians and coordinators, ensuring high-quality installation, maintenance, and troubleshooting of the communication solutions we provide to our customers.
QXCCustomer Service Operations Manager
Jan. 2022 - Feb. 2023Florida, United States
QXCContent Manager-Launch-Account Managemrnt
Sep. 2021 - Jan. 2022Florida, United States
REEL Broadband ConsultingBusiness Development Executive
Jun. 2021 - Dec. 2021Deerfield Florida, United StatesReel Broadband Consulting was formed to fill a need for communities evaluating the many options when choosing a service provider. With significant experience in the telecommunications industry already in place at RTS, as well as a recent surge in building the best team in the business, Reel Broadband Consulting is expertly staffed to provide maximum return on investment for you with Video/Internet/Voice/Security and construction agreements with telecommunication providers.
Hotwire Communications LtdBusiness Development Executive
Mar. 2018 - Jun. 2021Fort Lauderdale, Florida, United StatesDeveloping new markets to expand the Hotwire brand. Associating with HOAs and Condo Associations boards and property managers to bring new business opportunities. Sale of bulk services to these associations and managing sale from start to finish. Telecommunications contract negotiation. Work directly with project managers to ensure project completion.
ComcastProgram Manager Xfinity Communities (First Service Residential Accounts)
May. 2016 - Mar. 20187201 N Federal Hwy Boca Raton FL 33487Program Manager for all First Service Residential communities within Comcast. Contract renewals for existing bulk and retail communities. In charge of bringing new HOAs and Condo Associations to participate in the program. Manage all construction, re-wiring, residential customer base, escalations as well as new potential business opportunities.
ComcastCAE 4
May. 2015 - May. 2016Boca Raton, FlDirect sales support and account management in the Florida Region. Corporate escalations with FCC, BBB and all local market branches.
Comcast BusinessCorporate Account Executive 4
Oct. 2013 - May. 2015Centennial, Colorado, United StatesIn charged of all corporate escalations associated with business customers in the West Division. FCC, BBB and Local Markets branches.
Comcast BusinessCAE 1 Technical Support Tier 2
Oct. 2012 - Oct. 2013Centennial, COCustomer account executive for business accounts. Tier 2 technical support for business customers, IT specialist.
ComcastCAE 1 Technical Support
Feb. 2012 - Oct. 2012Denver, Colorado, United StatesCustomer account executive tier 1 for residential customers in the West Division.
Liberty Mutual InsuranceSmall Claims Adjuster/Spanish Translator
Nov. 2008 - Apr. 2011Boulder, CoFilling claims, handle all aspects of the claim, also translating for other adjusters with Spanish speaking customers
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