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Work Background
Collège UniverselDeputy Director of Student Services and Inclusion
Feb. 2024 - Nov. 2024Gatineau, Quebec, CanadaStudent Services: Planned, organized, supervised, and evaluated all student services activities, including support for international and sport-study students. Managed the financial aspects of student services, ensuring budgetary compliance and optimization. Developed and coordinated extracurricular activities, enhancing student engagement in sociocultural and sports events. Organized significant events such as merit galas and graduation ceremonies, fostering community spirit and recognition. Coordinated student housing initiatives, ensuring smooth integration for international and sport-study students. Inclusion and Diversity: Coordinated services for student success and inclusion, working with students, educators, and other college departments. Developed and implemented institutional policies on inclusive education, ensuring adherence to standards and best practices. Led training and awareness programs on equity, diversity, and inclusion, enhancing institutional culture. Fostered professional networks to share best practices in inclusive education and technology. Supported educators in addressing inclusive pedagogical challenges, providing guidance and resources. Represented the college on various committees and at events related to inclusion and student services.
Collège UniverselCoordinator for Academic success and Inclusive Pedagogy
Dec. 2021 - Feb. 2024Gatineau, Quebec, CanadaPlanned, organized, supervised, and evaluated all activities related to the inclusion and success of the College's diverse student population. Advised and participated in the development of programs and services offered to college students in accordance with the institution's regulations, policies, and procedures, fostering collaboration, accountability, and development. Drafted and implemented institutional policies on inclusion, equity, and diversity. Drafted and implemented institutional policies on academic success and monitoring. Supported teachers and other staff in implementing the institutional inclusion plan. Coordinated the implementation of the institutional success plan. Key Achievements: Promoted networking between professionals and teachers at the pedagogical and techno-pedagogical level regarding inclusive practices to meet the College's specific needs. Welcomed new students with disabilities, their parents, and other stakeholders to determine and implement necessary accommodations to support their learning. Developed awareness and training materials, as well as tools for equity, diversity, and inclusion, to better support various services and strengthen the institutional culture in favor of inclusion.
Collège La CitéProject Manager- International Students
Sep. 2019 - Dec. 2021Ottawa, Canada AreaServed as a resource contact for the integration of international students into the college community. Assisted students in overcoming the challenges of college life by implementing various strategies and programs on campus. Established recreational activities both in-person and online, conferences, and webinars. Collaborated with various campus services to design and execute initiatives that improve the student experience, retain students, and advocate for academic success. Led and supervised a team of student mentors. Managed the social media communication strategy for the international sector. Key Achievements: Initiated and led a debate competition within the college to increase student interest and participation in extracurricular activities. Supervised three different teams of student mentors and volunteer students over two years. Initiated a program of two weekly virtual activities throughout the pandemic to increase student engagement within the college community.
Collège La CitéCustomer Service Coordinator
Mar. 2019 - Mar. 2020Ottawa, Canada AreaCollaborated with the marketing department to establish community engagement and media communication strategies. Led group and individual information sessions on preparing for settlement in Canada (e.g., housing, job search and resume writing, education, etc.). Identified opportunities to enhance the project's visibility among clients and prospects. Acted as a liaison between provincial settlement organizations and registered clients. Key Achievements: Trained and supported over 300 newcomer families. Increased the number of clients by 30% through a communication strategy based on testimonials from satisfied clients.
Collège La CitéMarketing Teacher (Part-time)
Jan. 2019 - Dec. 2024Ottawa, Canada Area
CNIBProgram lead, Community and Volunteer Engagement
Sep. 2017 - Sep. 2018New Brunswick, CanadaCoordinated and implemented a comprehensive volunteer services program across New Brunswick. Supervised a team of approximately 100 volunteers throughout the province. Identified and met the needs of clients. Organized and coordinated recreational events aimed at community engagement. Key Achievements: Successfully expanded the volunteer base by 25%, increasing the reach and effectiveness of community services. Developed and executed a volunteer training program that improved volunteer retention rates by 20%. Organized over 30 community engagement events, resulting in increased public awareness and support for CNIB’s mission. Established partnerships with local organizations to enhance service delivery and community involvement. Received positive feedback from clients and volunteers, improving overall satisfaction with CNIB services.
ICAC SUPUniversity Teacher
Jan. 2014 - Jan. 2017Morocco• Teach and guide classes of : Marketing, Communication , Market studies, Business game . • Coach internships and extra-curriculum activities of students • Engage students through humor and activities designed for maximum interaction in large and small groups.
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