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Work Background
Anglican Preschool ServicesGroup Operations/Facilities/Logistics Manager
Oct. 2020 - Dec. 2022SingaporeQuality Assurance and Compliance - Conducted biannual audits and inspections of centers to uphold compliance with licensing standards and regulations - Promptly addressed any compliance issues and implemented corrective actions as needed - Liaised with government bodies to implement COVID safety measures and updated cleaning regimes across all centers - Established companywide COVID testing processes and infectious disease reporting systems - Updated and implemented group Standard Operating Procedures (SOPs) - Managed a facilities roving team for routine maintenance and conducted annual facilities audits to determine necessary updates Operational Oversight - Facilitated smooth operations by liaising with centers and implementing protocols and procedures to maintain standards - Provided regular reports to headquarters regarding each center's performance - Managed facility maintenance, supplies procurement, and equipment maintenance for the group - Implemented initiatives to enhance efficiency across all centers - Oversaw inventory management and distribution of uniforms for all centers, as well as warehouse management for the group Financial Management - Developed and managed budgets for each childcare center, ensuring financial stability - Obtained quotes for large-scale facility repairs and projects, and managed contractors for successful execution Staff Management and Development - Oversaw recruitment and deployment of cooks and cleaners, mediating conflicts between staff members as needed - Conducted training sessions on new systems and processes to ensure staff competence - Provided guidance and support to ensure adherence to best practices and regulatory requirements Centre Renovation and Reinstatement - Managed all aspects of center renovation projects, including RFQ, contractor selection, and project management - Executed the reinstatement of the largest kindergarten within the group
Anglican Preschool ServicesCampus Manager (St. James' Church Kindergarten Leedon Campus)
May. 2019 - Oct. 2020SingaporeDay-to-day Operations - Planned and implemented COVID-specific hygiene and arrival/dismissal processes to ensure safety of children and staff - Oversaw day-to-day operations of kindergarten, ensuring adherence to established protocols and standards - Implemented process improvements to streamline administrative tasks and enhance efficiency - Conducted campus tours for prospective parents, highlighting kindergarten's facilities and educational programs - Managed inventory to ensure adequate supplies for daily operations Staff Management and Retention - Developed and implemented a biannual staff evaluation process to assess performance and provide constructive feedback - Mediated and resolved conflicts between staff members, fostering a harmonious work environment - Organized staff outings and bonding events - Managed leave requests and schedules to maintain adequate staffing levels - Prioritized staff welfare by organizing catch-up sessions and providing ongoing training opportunities Communication and Liaison - Collaborated with headquarters to align campus initiatives with organizational objectives - Acted as a liaison between the kindergarten and the affiliated church, maintaining a strong partnership - Facilitated communication across campuses to share updates and best practices - Facilitated communication with government bodies, ensuring compliance with regulations and guidelines - Handled escalations with parents, addressing concerns and resolving issues in a timely and professional manner Events - Provided operational, logistical, and IT support for kindergarten events - Planned and coordinated a Thanksgiving dinner for 300 attendees, managing all aspects from logistics to execution - Spearheaded and coordinated special school events such as Family Day Celebration (FDC), concerts, and parent orientations as well as managed communications with external stakeholders including neighbors and regulatory bodies such as ECDA
Carrot Global Inc.Head of Curriculum Development
Jan. 2016 - Sep. 2016Gangnam-gu, Seoul, KoreaCurriculum Development - Designed and developed material for an 8 level ESL course - Oversaw team of developers during development process - Designed and implemented quality control system - Developed 4 English for Special Purposes books Teacher training and management - Developed material for teachers’ training and conducted training sessions before each class - Monitored teachers during course and advised on material and teaching in general
Hackers Education GroupDirector Of Studies
Dec. 2014 - Dec. 2015Gangnam-gu, Seoul, KoreaTeaching - Taught ESL, TOEFL, IELTS, ACT and GAC classes - All students achieved a GAC GPA of at least 3.0/4.0 - Individual tutoring for IELTS, TOEFL and maths Curriculum Development and Class Planning - Developed academic writing course for foundation English - Developed courses for ACT, IELTS and TOEFL by student level - Planned classes and formed academic timetable for entire year Recruitment - Held up to two seminars a week during recruitment season discussing the program and its merits - Held individual counseling sessions for those interested in the program - Ran entry level tests for potential students - Advised and worked with marketing team on direction of recruitment process Student Consultations - Determined students’ level and assigned appropriate classes - Counseled students on schools and major choices - Identified areas where students were struggling and advised ways to improve Teacher Management - Developed material for teachers’ training and conducted training sessions before each module - Monitored teachers throughout the course and advised on material and teaching in general - Moderated teachers’ grades to make sure they were fair Overall Operations - Assessed academic and general needs of students and made sure they were met - Assured smooth operation of center by checking and maintaining facilities - Maintained communication and provided updates to main office about program - Communicated to parents about students’ progress
Hanyang UniversityAcademic Manager
Sep. 2010 - Aug. 2012Seongdong-gu, Seoul, KoreaGeneral Academic Manager - Developed curriculum for Foundation English (ESL program) - Formed academic timetable for entire year - Selected material for IELTS and TOEFL classes by level Moderation of Teacher’s Grades - Double checked teacher’s grades to ensure fairness – assessments such as academic research essays, scientific essays, business essays and presentations etc. - Communicated with the Asia Regional Academic Manager to ensure quality of grades - Uploaded final student scores to internal system Teacher Management - Was in charge of looking for and hiring teachers - Acted as liaison between teachers and upper management - Handled teachers’ timetable - Organized and conducted detailed teacher’s training for IELTS and each module in the program Student Consultations - Analyzed students’ grades and performance and consulted students on ways to improve grades - Tutored failing students on how to improve written assessments (academic, business and scientific reports)
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