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Work Background
Software Engineering Line Manager (Director)
AmdocsSoftware Engineering Line Manager (Director)
Aug. 2014 - Sep. 2025Pune/Pimpri-Chinchwad AreaRole Description Overall responsibility for development and maintenance of unit projects. Build, lead, and direct unit strategy to achieve business goals. Responsible for leading the unit team, assuring team collaboration and synergy to achieve unit strategy and mission. Key responsibilities 1. Unit Leadership - Establish the vision, strategy, and direction inline with the software engineering unit strategy and investment direction. Develop and implement the annual operation plan (AOP) engaging the team to drive the vision. Create a progressive environment that embraces change and perceives challenges as opportunities; drive group motivation and lead changes essential for the achievement of long term goals. Promote clarity and alignment by communicating effectively to the unit and all of the relevant interfaces, while considering cross-cultural aspects. 2. People Leadership - Coach and mentor managers and empower them to lead their own projects and employees. Attract, develop, and retain talent in the unit to ensure that people have the right skills and motivation to meet business needs and are in the right place and at the right time. Create an engaging environment and build a sense of pride among employees. Set individual goals, performance, and growth for the unit management team. Encourage/reward cooperation between unit teams, encourage innovative pursuit of finding ways to achieve goals, and support qualified risk taking. 3. Operation Excellence - Establish software engineering processes and programs. Constantly assist the unit to meet its KPIs, for example QSBT (Quality, Scope, Budget, and Timeline). Continuously improve unitΒ’s knowledge and performance. Facilitate decision-making, issue resolution, and consensus among team members and peers. Establish learning and innovation culture. Responsible for development of software engineering and management tools, methodologies, standards, and best practices to support unit efficiency and productivity.
Development Manager,Software Development & Design
Amdocs Development Centre - India PuneDevelopment Manager,Software Development & Design
Aug. 2010 - Aug. 2014PuneRole Description Manage and lead design, development, and maintenance projects. Accountable for software development and/or maintenance to meet the Scope, Quality, Time, and Budget. Responsible for Team and People management (professional and personal care aspects). Manage all relevant stakeholder expectations and relationships and provide visibility for the project(s) status regularly. Key responsibilities 1. Development Management - Setup and drive software engineering lifecycle of a project. Accountable for software development and/or maintenance project planning, execution, monitoring, risk management, resolution of issues, and achievement of the targets set for the project such as delivery of the scope within agreed quality, time, budget, and other agreed KPIs/SLAs. Monitor progress and predict risks (quality, timeline, and budget) as needed and implement necessary mitigations which lead to meeting the KPI to GA, Production, or Stable business as usual. Prioritize of activities (self, team, external). Understand and implement Amdocs development processes. 2. People Management - Attract, develop, and retain talent to build and maintain strong, effective, and competent teams and build their knowledge. Structure the group in a way that is best-suited to the product/service development and maximize efficiency. Coach and empower the team. Foster an environment that encourages team work, with motivation and inspiration. Responsible for HR processes such as recruitment, onboarding, setting clear goals and objectives, ongoing performance management and feedback, development, and growth of team and team members. Manage day to day employee relations. 3. Technical Leadership - Lead the team to resolve technical challenges. Lead unit level initiatives to build technical competency to meet the needs of the team or unit. 4. Quality - Accountable for meeting quality object
Group Leader
AmdocsGroup Leader
Feb. 2004 - Aug. 2010Dallas, TXWorked on 2 customer Sites Verizon for Yellow Pages projects as part of the R&D, Development, Support & Operations. Played a key role in the Billing migration for ATT from their Legacy to Amdocs Ensemble. Led the Tier1/Tier2 support for ATT for all the Billing Applications. Built the Offshore team in Pune.
Subject Matter Expert - Programmer
AmdocsSubject Matter Expert - Programmer
Mar. 2001 - Feb. 2004Limassol, CyprusPlayed key role in the Billing team for multiple customers across the globe. Has been at multiple customer sites providing End-to-End product support, development (Ensemble Amdocs Billing Product). Talkline(Germany, Elmshorn), Telering (Austria), Telecomasia (Bangkok), Nextel (USA), Vimplecom(Russia).
Development Manager,Software Development & Design
AmdocsDevelopment Manager,Software Development & Design
Mar. 2001Role Description Manage and lead design, development, and maintenance projects. Accountable for software development and/or maintenance to meet the Scope, Quality, Time, and Budget. Responsible for Team and People management (professional and personal care aspects). Manage all relevant stakeholder expectations and relationships and provide visibility for the project(s) status regularly. Key responsibilities 1. Development Management - Setup and drive software engineering lifecycle of a project. Accountable for software development and/or maintenance project planning, execution, monitoring, risk management, resolution of issues, and achievement of the targets set for the project such as delivery of the scope within agreed quality, time, budget, and other agreed KPIs/SLAs. Monitor progress and predict risks (quality, timeline, and budget) as needed and implement necessary mitigations which lead to meeting the KPI to GA, Production, or Stable business as usual. Prioritize of activities (self, team, external). Understand and implement Amdocs development processes. 2. People Management - Attract, develop, and retain talent to build and maintain strong, effective, and competent teams and build their knowledge. Structure the group in a way that is best-suited to the product/service development and maximize efficiency. Coach and empower the team. Foster an environment that encourages team work, with motivation and inspiration. Responsible for HR processes such as recruitment, onboarding, setting clear goals and objectives, ongoing performance management and feedback, development, and growth of team and team members. Manage day to day employee relations. 3. Technical Leadership - Lead the team to resolve technical challenges. Lead unit level initiatives to build technical competency to meet the needs of the team or unit. 4. Quality - Accountable for meeting quality object
EDP Officer
Allahabad bankEDP Officer
May. 1999 - Mar. 2001CalcuttaModernisation of Banking Software. Handled the computerisation of multiple branches. Developed Tools and applications to track the progress of the modernisation
Executive Assistant
LICExecutive Assistant
Sep. 1993 - May. 1999Chennai Area, India
Junior Analyst
Central Board of Secondary EducatioJunior Analyst
Jan. 1992 - Sep. 1993Chennai Area, India
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