Brooke Sheppard

Assistant Manager @Discovery Coffee Inc

Undergraduate StudentCustomer ServiceCustomer Success ManagerAssistantAdministrative Assistant🎓 Student

I’ve been assistant manager for close to 4 years. Duties included weekly deposits consisting of meticulously going through daily receipts and daily cash outs. Biweekly payroll adjustments and schedule changes. Weekly cash tip pooling and distribution. Weekly inventory orders and maintenance of general equipment. Daily duties consist of dealing with customer complaints or any possible interruption in service, including point of sale problems, service line issues, and customer interactions.

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