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Work Background
Evolving SystemsSenior Programme Manager
May. 2017London, United KingdomResponsible for budgeting and forecasting, expense reporting, risk management, status reporting Create project documentation and strategy plans Account for complete project lifecycle from inception to closure Collaborate with participants to determine project timeline Map projects for budget tracking Managing customer expectations Working with different countries data centers
Evolving SystemsSenior account manager and program lead
May. 2017United Kingdom and Eurasia region
VEONSenior program and project manager at PMO.
Sep. 2016 - May. 2017KyrgyzstanDevelop company strategy in terms of technological improvement for 2017 Formulate, organize and monitor inter-connected projects Decide on suitable strategies and objectives Coordinate cross-project activities Lead and evaluate project managers and other staff Develop and control deadlines, budgets and activities Apply change, risk and resource management Assume responsibility for the program’s people and vendors Assess program performance and aim to maximize ROI Resolve projects’ higher scope issues
VEONHead of department of the implementation of business applications and platforms.
Jan. 2016 - Sep. 2016KyrgyzstanLeading the project managers team Develop strategy for the department Budget planning Controlling core KPI of the department(SDI) Reporting directly to CIO Tracking the risks, quality of work, terms of performance. Project budget control. Forming and managing of project team and project resources
VEONProject Manager
Sep. 2014 - Jan. 2016KyrgyzstanAnalysis and development of target architecture of Information Technologies (hereinafter - IT) infrastructure with the implementation of new projects. Planning marketing campaigns and new releases of business applications. Identifying and solving major problems in the functioning of the IT infrastructure. Market research IT awareness about the current situation in this sphere, technical competence (possession of terminology), an understanding of the overall strategy of the company's work; Ensuring effective communication with company employees, customer team; Determination of customer requirements, cultivating customer trust and bringing him to cooperate. Careful attention to changes in priorities and guidelines. Organization of projects in accordance with the work plan. Presentations and reporting on project activity. Tracking the risks, quality of work, terms of performance. project budget control. Forming and managing project team and project resources.
VEONITSM Quality Control
Feb. 2012 - Sep. 2014KyrgyzstanQuality control of IT processes. Conducting IT audit in order to determine the level of maturity of IT processes and their implementation. Development of process documentation. Monitoring and improving the SLM process, development and coordination of the SLA. Development, implementation and KPI monitoring for key IT processes. Conducting a survey of user satisfaction (CSI survey). CSI survey results. Development and coordination with all parties to the corrective action plan by the results of the survey. Control over the execution of activities in accordance with the approved plan of corrective actions.
VEONIncident manager
Jun. 2011 - Feb. 2012KyrgyzstanResponsibilities: Quality control and timing of the execution of IT applications, content catalog of IT services. Quality control and incident resolve time. Collection and analysis of statistical data regarding incidents to identify further opportunities of Incident Management process improvement.
VEONService Desk engineer
Oct. 2010 - Jun. 2011KyrgyzstanTechnical support. Incidents solving . incident management from start to resolution. Performing users information support .
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