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Work Background
Iron MountainDirector of Content Development and Enablement
Apr. 2025
Appian CorporationSenior Director of Product Enablement
Jun. 2022 - Apr. 2025Sarasota, Florida, United StatesEstablish product enablement vision and strategy for Appian, considering both internal and external stakeholders. Direct efforts to develop a community of passionate Appian developers and highly capable partners.
OracleDirector of Documentation and Curriculum
Aug. 2020 - Jun. 2022Sarasota, Florida, United StatesA few significant achievements gained during this role include:
• Contributed substantially to introduction and major success of key support call reduction initiative to identify and resolve common product issues by assessing product writer issues, determining appropriate corrective actions, and ensuring high-level quality of output.
• Spearheaded migration of instructor-led training assets to self-paced micro-assets system by guiding strategic optimization plan to recommend advanced curriculum tools, metrics, tactics, and requirements processes.
OracleSenior Manager of Information Development and Curriculum
Jan. 2015 - Aug. 2020Sarasota, Florida, United StatesSome major accomplishments include:
• Championed productive mindset as well as knowledge sharing approach, resulting in significant boost in morale levels across international teams.
• Spearheaded integration of outstanding proof-of-concept for next generation training methods, thereby triggering implementation of self-paced training project. Selected Contributions: • Working with Customer Support leadership, driving effort to reduce number of support requests by identifying key problem areas of each product and identifying areas for improvement in documentation and curriculum.
• Developing and managing first curriculum development team in Supply Chain Management and Procurement area.
• Driving strategic plan to move from Instructor-led training assets to self-paced micro-assets. • Facilitating implementation of a conversational style in all documentation and curriculum assets.
• Driving implementation of accessibility requirements into documentation and curriculum.
• Fostering and establishing a high-energy work environment and encouraged knowledge sharing among an international team, resulting in elevated morale levels.
Connecticut Affliate of Susan G KomenDirector of Fairfield County
Sep. 2013 - Jan. 2015Fairfield County, CTA small number of key successes for this role include:
• Spearheaded guidance of Race for Cure event activities and planning as well as effective sponsor sourcing and procurement, resulting in achievement of $300K target with circa 2K guest list.
• Conceptualized key County progression plan, leading to increased visibility of foundation as well as generation of repeatable sponsors and donors.
OracleDirector of Documentation
Nov. 2007 - Sep. 2013Stamford, Connecticut, United StatesA few substantial accomplishments include:
• Achieved recognition of cloud-based information product strategy as best practices on both internal and external levels.
• Boosted team capabilities in customer engagement and relationship management, thereby advancing understanding of client requirements and maximizing quality and efficiency in production of deliverables.
Oracle/HyperionSenior Manager of Documentation
Nov. 2004 - Oct. 2007Stamford, Connecticut, United StatesAs the Senior Manager of a documentation team, I directed multiple technical documentation projects to provide various quality software deliverables. Furthermore, I championed a continuous improvement approach in business processes and product deployment matters.
A notable success for this role includes:
• Slashed company costs, while maintaining exceptional customer satisfaction, through centralization of product portfolio management and introduction of company-wide terminology access initiative.
Oracle/HyperionInformation Development Manager
Nov. 2001 - Oct. 2004Stamford, CTAs leader of multiple medium-to-large scale projects, I steered budget and schedule planning, administration matters, resource allocation, and cross-collaboration between sites. A major achievement for this role includes:
Championed continuous talent progression of project team by introducing team-building exercises and performance optimization strategies.
Selected Contributions:
• Fostered and established a high-energy work environment and encouraged knowledge sharing among the team, resulting in elevated productivity
• Played a key role in providing integrated solutions for sales and pre-sales
• Ensured the financial success of programs and projects, while promoting quality and customer satisfaction
• Enhanced deliverables and processes by forming advantageous partnerships with external and internal customers
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