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Work Background
Self-employedOperations & Logistics Project Coordinator
Jan. 2016United StatesI coordinated and oversaw nationwide freight operations, managing end-to-end logistics while serving as the main point of contact for clients, drivers, and carriers. In this role, I applied project management principles to plan, execute, and monitor the movement of over 15,000 loads annually, achieving a 95%+ on-time delivery rate. I negotiated competitive rates that increased revenue by 20% year-over-year, built long-term partnerships that improved retention, and streamlined tracking and reporting processes to save more than 10 hours per week. Beyond dispatching, I focused on risk management, stakeholder communication, and process improvement—key elements of project coordination. Known for problem-solving under pressure, I consistently delivered high-quality results, optimized workflows, and maintained strong customer satisfaction, even in challenging situations.
Chipotle Mexican GrillGeneral Manager
Jan. 2013 - Jan. 2016Directed all aspects of daily operations in a high-volume restaurant, managing staffing, service, and inventory. Hired, trained, and mentored staff to maintain performance standards and enhance team culture. Developed schedules and labor controls to align costs with business demand. Maintained compliance with food safety, OSHA, and health regulations. Improved customer satisfaction by resolving escalated service issues quickly and professionally.
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