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Work Background
Roam Delivery Services LtdGeneral Manager
Apr. 2021Portsmouth, England, United KingdomWorking with Hermes to deliver approx.3500-4000 parcels per month within the final mile of next-day delivery • Liaised with management on expectations verses Hermes standards. • Led route optimisation software and map research providing geographical knowledge of over 34sq.miles. • High customer service skills developing key relationships with customers.
Greythorn Services & UK Non-stop freight LtdRegional Operations Manager
Feb. 2015 - Sep. 2018West Sussex, United Kingdom.Help to build the freight forwarding capabilities for 9 depots for large retail businesses including Amazon, generating approx. £15m. • Successful achieved targets set by the Executive to achieve 100% success. • Increased revenue and streamlined time management. • Headhunted into the business, helped the growth to one of Amazon’s largest logistics partner over the three years. • Analysed key operation data, providing better training for Drivers and Managers, improving business revenue. • Managed a new team of Depot Mangers using LEAN and six sigma strategies, increasing performance. • Managed Final Mile Delivery Team from 10 to 400+ implementing Amazon depots. • Implemented new operating procedures. • Analysed to develop the freight forwarding business, tendering government contracts, mainly NHS contracts. • Managed a daily depot budget, maintaining lowest daily expenditure. • Set KPIs and operational targets. • Regular 121s with Management. • Training staff and ensuring compliance with H&S regulations. • Conducting performance reviews with customers and third-party suppliers. • Systems used: Amazon Delivery Applications Flex and Excel.
Unload & Distribute Services Ltd & G.E.S Distribution UK LtdManaging Director
Jan. 2008 - Feb. 2015Littlehampton, West SussexLed a team, delivering furniture units to transport and construction clients in London and the South. • Created organisational strategy for individual training. • Set targets on the successful number of deliveries to clients per day. • Direct line staff management, reviewing performance and 121s. • Identification training needs and implementing training. • Motivated teams to deliver exceptional customer service. • Managed customer accounts to identify potential new business clients. • Implemented and grew the fleet department to meet demand. • Liaised with management for better deadline delivery and service. • Implemented H&S, Customer Service and Standard Operating policies and procedures. • Managed all monthly payroll, tax submissions and financial forecasting. • Conducted reviews. • Reviewed and negotiated contract every six months.
Securiforce internationalCONVOY COMMANDER
Nov. 2004 - Nov. 2007
KIRK INTERNATIONAL LIMITEDInvestigator
Jan. 2002 - Dec. 2004Southampton, England, United Kingdom
Army (Coldstream Guards)British Military
Dec. 1986 - Nov. 1997
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