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Work Background
Centre universitaire de santé McGill | McGill University Health CentreAdministrative Assistant Class 3
Nov. 2024Montreal, Quebec, CanadaMedical Administrative Agent Class 3 / MUHC – Allan Memorial Hospital
• Proactively organize and file patient records by doing data entry and organizing various medical documents for scanning to be entered onto patient records.
• Confirm and schedule current, future and past medical patient appointments on Medivisit.
• Confirming and rescheduling medical appointments.
• Assist various medical departments with any task needed.
PTWOperations Administrative Assistant - Contract Extension
Apr. 2024 - Nov. 2024Montreal, Quebec, Canada
MediumContributing Writer
Jan. 2024Montreal, Quebec, CanadaCurrently Writer for the following publications: -Blue Insights ( Editor & Writer )
-Human Parts
-Rainbow Salad
Concordia UniversityFine Arts Photography Jury Member
Oct. 2023 - Dec. 2023Montreal, Quebec, CanadaJury member for VAV Gallery owned by Concordia.
PTWOperations Administrative Assistant
Jul. 2023 - Nov. 2024Montreal, Quebec, CanadaGestion des opérations de bureau, l'organisation d'événements, la création de rapports et de documents, la conception de signalisation graphique, la gestion des responsabilités comptables, la création de protocoles de sécurité, la supervision de la gestion électronique des propriétés et des installations, et les tâches de réception. En plus de cela, je suis également chargée de répondre aux appels téléphoniques, d'organiser des réunions, de contrôler les visiteurs, de gérer les livraisons et de faire des annonces à l'échelle du bureau. Mon rôle est essentiel pour garantir un flux de travail fluide et l'achèvement des tâches dans les délais impartis, en travaillant en étroite collaboration avec la direction de haut niveau. Enfin, mes solides compétences en matière de rédaction et de traduction me permettent de gérer efficacement toute la communication interne de l'entreprise. ---- In my role as an administrative assistant, I handle various tasks on a daily basis at PTW. These include managing office operations, arranging travel, scheduling calendar events, organizing reports and documents, designing computer graphics signage, handling accounting responsibilities such as banking deposits, creating fire and safety protocols, managing onboarding and offboarding processes, overseeing electronic property management and facilities, and performing front desk reception duties. Additionally, I am responsible for answering phone calls, setting up meetings, screening visitors, managing deliveries, and making office-wide announcements through distribution channels. I also handle office inventory and supplies, ensuring they are restocked and working closely with high-level management to ensure smooth workflow and timely completion of tasks. Essentially, I am apart of the driving force behind the management and success of the company, managing all internal communication through email platforms and intranets with my strong copywriting and translation skills.
ElleLui MontrealFreelance Photographer
Jul. 2023 - Oct. 2023Montreal, Quebec, Canada
Fierté Montréal PrideFreelance Event Photographer
Jun. 2023 - Oct. 2023Montreal, Quebec, Canada
Gatestone & Co.Accounts Receivable Specialist
Mar. 2023 - Aug. 2023Montreal, Quebec, Canada• Proactively tracked and managed 200-300 at-risk accounts daily, driving collections through tailored communication and invoice management.
• Reconciled payments, resolved discrepancies, and updated account information in SAP, ensuring accurate financial records.
• Replaced an employee on maternity leave, handling both accounts payable and receivable tasks, demonstrating versatility and adaptability.
Gatestone & Co.Customer Success Manager & Multi-Role Wearer
Mar. 2022 - Apr. 2023Montreal, Quebec, Canada• Trained, supervised, and maintained client relations, ensuring top-notch departmental performance and customer satisfaction.
• Conducted quality performance reviews and provided feedback for teams of ten or more agents, enhancing overall team efficiency.
• Developed and analyzed departmental and quality reports, strategizing innovative performance indicators to boost productivity and results.
• Led and supervised a team, maintaining remote communications via weekly meetings, and performed data entry and administrative tasks.
• Managed numerous calls daily to update consumer information and provide insights, demonstrating strong multitasking and communication skills.
Gatestone & Co.Client Relations Specialist / Financial Advisor
Mar. 2022 - Mar. 2023Montreal, Quebec, Canada
Youville Haussmann ParkContent Designer & Social Media Assistant
Aug. 2021 - Dec. 2021Montreal, Quebec, Canada• Assisted with all aspects of the creative process, from copywriting to design and execution, ensuring clients’ brand requirements were fully supported.
• Balanced multiple projects, prioritized tasks, and collaborated with various professionals to achieve artistic goals and develop effective advertisement strategies.
• Utilized design software skills to create graphic materials for the marketing department, overseeing design and development, and offering innovative solutions.
Heroica WomenFreelance Writer
Jul. 2021 - Aug. 2022Montreal, Quebec, Canada
Aspex Eyewear Inc.Social Media Manager & Creative Designer, Photographer
Mar. 2021 - May. 2021Montreal, Quebec, Canada• Handled content creation, marketing strategies, and developed new social media management tools.
• Rebranded subsidiary brands from “Aspex Eyewear” to “TurboFlex Eyewear,” and developed influencer marketing techniques and collaborations.
• Managed client relations, editorials, product photography, lifestyle photography, graphic design, and illustration.
• Handled PR relations with media and magazines, creating content and articles for various publications.
Example > https://theeyewearforum.com/2021/05/14/turboflex-twist-me-turn-me/ • Managed influencer marketing, including lists and contacts for social media campaigns.
• Created editorial calendars, content, and managed paid advertising on Instagram, Google Ads, and Facebook.
• Designed graphics and managed email marketing campaigns using Mailchimp.
YP, The Real Yellow Pages®Account Manager
Jan. 2021 - Aug. 2021Montreal, Quebec, Canada• Developed and managed overall social media strategy, aligning with clients’ marketing goals and YP’s product expectations, while handling a large portfolio and delivering quality content and ads.
• Conducted quarterly calls with clients and teams to strategize new objectives, built and managed social advertising campaign budgets, and created advertising strategies, ad designs, and copywriting for over 100 clients monthly.
• Monitored sales and customer feedback, answered queries, researched new business opportunities, and communicated progress of quarterly initiatives to stakeholders, ensuring optimal productivity and customer satisfaction.
• Collaborated with sales team members to identify growth opportunities, managed service solutions, assessed competitors, and maintained strong client relationships.
Maii PhotographieFreelance Art Director & Photographer
Jan. 2020 - Oct. 2024Montreal, Quebec, CanadaMaii Photography is a mood. An imaginative vision and a passionate soul. A photographer dedicated to your every photographic needs. Here to capture moments, events, anything and everything. I am a Montreal Based photographer open to relocate. I love art and I use photos as a medium of expression!
Eras - Daily ArtLead Artist / Founder
Jan. 2020 - Mar. 2022
MindGeekContent Specialist and Social Media Manager
May. 2019 - Dec. 2019Montreal, Quebec, Canada
Agence Lemon CoCreative Director & Social Media Manager
Jan. 2019 - Mar. 2021Montreal, Quebec, Canada• Spearheaded creative content for web and print departments, developing innovative branding solutions and social media feed layouts.
• Managed client relations and expectations, building projects around vision, accurate scope, and organized project plans.
• Delegated design tasks to junior designers, overseeing pagination, editing, image manipulation, and production of final designs.
• Contributed to a fast-paced creative team, developing content for monthly print publications, weekly web updates, and maintaining specific webpages.
FF Explore 3DFreelance Art Director
Jan. 2019 - Apr. 2020Quebec, Canada
AloricaCredit Collections Specialist
Jan. 2018 - May. 2020Montreal, Quebec, Canada
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