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Work Background
RR DonnelleyPrint Production Account Specialist
Jan. 2023 - Jan. 2026United StatesCoordinate production of print projects throughout production. Engage customers to gather job requirements and translate into detailed manufacturing/kitting instructions and shipping/postal instructions for disposition of the customers’ products. Make suggestions to customers regarding workflow/process improvements to proposed jobs to maximize the benefits to both the customer and the company. Coordinate new product implementation for production of components with other internal plants and external vendors.
Administrative Resource Options, Inc.Senior Account Manager / Implementation Specialist
Aug. 2010 - Sep. 2022United StatesManaging multiple accounts across North America. Building and maintaining relationships with clients and partnered vendors at numerous sites in the U. S. and Canada. Responsible for the development of company-wide initiatives and training materials. Developed and implemented the Field Support Representatives group program. Committee lead on Subject Matter Expert programs for Printing and Haz Mat Shipping. Implementation of new accounts and recruiting - both remote and in person. Roll out of company-wide reporting / capacity tracking programs at numerous accounts across the country.
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