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Work Background
MSM Group LLCDirector Automotive After sales
Apr. 2022Ulaanbaatar, Mongolia
MSM Group LLCSenior Sales Manager
Feb. 2018 - Jul. 2022Mongolia-Lead the team towards achievement of established goals and objectives for the department -Ensure timely turnaround of inventory needed to comply with commitments to customers -Prepare and administer an annual operating budget for the department -Attend manager’s meetings and report on performance on a timely manner -Hire, train and monitor performance of the department staff -Direct and schedule activities of the staff -Develop guidelines for working with customers to ensure maximum customer satisfaction -Handle customer complaints immediately as per the Industrial Department’s procedure -Monitor and adjust inventory to minimize dead stock and to ensure contractual obligation by MSM is fulfilled -Update inventory control systems -Receive and process goods from distributors, check parts received against PO -Responsible for profit management to ensure departments profitability -Maintain close relationships with vendor, negotiate commercial terms and organize joint customer calls with the vendor representatives -Seek new business opportunities to expand the department’s business and prepare a business case -Preparation and submission of tender documents in compliance with the customer’s documentation requirements -Fully understand the role and responsibilities in relation to the Quality Management System within the Industrial Division and contribute to the effective implementation of the system. -Attend all ISO related seminars, meetings and audits etc. and follow the ISO process all time -Understand and follow Health and Safety regulations, participate and contribute to the effective implementation of the system
MSM Group LLCCustomer Support Advisor
Oct. 2016 - Jul. 2022MongoliaConduct customer calls to generate sales lead and follow up on sales leads for AS business unit Maintain up to date database on installed base in the country based on market survey and equipment sales team where applicable Prepare and present business proposals to customers in a professional manner, conclude maintenance contracts and manage contract implementation Coordinate with suppliers on a regular basis to offer aftersales solutions to customer Prepare annual sales and inventory management plan Collect receivables from customers to avoid bad debts Implement established business processes as part of the Quality Manager System and contribute to the continual improvement of the business processes Undertake market and competitor analysis Carry out business development and new customer development activities Prepare marketing/advertising/promotional materials Perform other job-related duties as assigned
Internationals SOSProject Coordinator
Apr. 2012 - Jan. 2014Ulaanbaatar Mongolia- Coordinate current project activities within the company - Compile project documentation; update project plans; and report on project status. - Coordinate daily Logistics activities including “staff shifting” and “remote sites visit” - Assist Supply Chain Manager’s daily role
AIDD GroupProcurement Officer
Jun. 2011 - Apr. 2012Ulaanbaatar Mongolia- Researches, interviews, and negotiates with suppliers to obtain prices and specifications. - Creates purchase orders for the acquisition of materials. - Co-work with inter departments to enrich, sort-out the SKU in the purchasing system. - Trainer for new employees in terms of internal procurement process. - Maintain close relationship with suppliers and review the contract each quarter.
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