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Work Background
Wilson Language TrainingInformation Technology Service Desk Manager
Mar. 2023Oxford, Massachusetts, United States
Wilson Language TrainingLead Software Delivery Specialist
Feb. 2022 - May. 2023Oxford, Massachusetts, United States
Wilson Language TrainingLead Systems Analyst
Jan. 2021 - Feb. 2022Oxford, Massachusetts, United States
Wilson Language TrainingSharePoint and Collaboration Services Administrator
Dec. 2017 - Jan. 2021Oxford, MANew position with my current company that will allow me to work on more IT projects. I will help my company find and use new solutions for more collaboration and productivity.
Wilson Language TrainingTechnical Service Analyst
Jan. 2017 - Dec. 2017Oxford, Massachusetts
Quinsigamond Community CollegeAdjunct Instructor
Nov. 2015Worcester, MA• Creates, distributes, and reviews the course syllabus. • Utilizes a variety of instructional strategies in order to engage students, including cooperative and experiential learning. • Meets with academic department chair to develop courseware and curriculum. • Presents prepared materials and supervises organized activities. • Evaluates student performance promptly and accurately based on departmental rubrics. • Coordinates with the college or university bookstore in order to ensure class material availability. • Maintains records of student attendance, involvement, and progress. • Teaches assigned class material in accordance with learning objectivesthat are developed by the department. • Communicates with students outside of class to provide supplementary instruction, when necessary. • Participates in faculty meetings involving departmental updates. • Serves on faculty panels. • Makes copies of supplementary materials for distribution in class. • Surveys students in order to obtain information about their wants and needs in certain courses.
Great Wolf New EnglandRestaurant Manager
Mar. 2014 - Aug. 2014Fitchburg, MA
Panera BreadAssistant Manager
Aug. 2011 - Mar. 2014
Marriott InternationalTask Force Restaurant Manager- Marriott Del Mar
Aug. 2010 - Sep. 2010Established beverage control systems for inventory of $100,000 plus * Updated micros programming with new menu items * Rolled out new restaurant/lounge/room service menus * Created beverage par levels in lounge and main stock area * Created beverage requisition form for accuracy of items leaving main stock
The Procaccianti GroupAssistant Restaurant Manager-Boston Newton Marriott
Jul. 2009 - Mar. 2011Worked as the assistant department head for the restaurant, room service, gift shop and lounge * Managed an operation of over 4 million dollars annually * Supervised over 40 associates in all four outlets * Rolled out eight new menus for all meal periods including three major dinner menus and two major lounge/beverage changes. * Co-facilitated Service Excellence training classes with all associates * Through our FranklinCovey process, improved Quality of Service scores from rank 330/332 to 289/332 in 2008. Increasing our Guest Service score by 11 points in the restaurant. * Proficient in PMS, LMS, SCERIS, GuestWare, and Micros 9700 series Property Expert * Significant increase of 11% in average check over an 18 month time period. * Have increased the Guest Service score by 7 points in room service. * Quality Assurance Audit ranked in the green zone. .
Marriott InternationalAssistant Restaurant Manager- Boston Newton Marriott
Oct. 2007 - Jul. 2009Worked as the assistant department head for the restaurant, room service, gift shop and lounge * Managed an operation of over 4 million dollars annually * Supervised over 40 associates in all four outlets * Rolled out eight new menus for all meal periods including three major dinner menus and two major lounge/beverage changes. * Co-facilitated Service Excellence training classes with all associates * Through our FranklinCovey process, improved Quality of Service scores from rank 330/332 to 289/332 in 2008. Increasing our Guest Service score by 11 points in the restaurant. * Proficient in PMS, LMS, SCERIS, GuestWare, and Micros 9700 series Property Expert * Significant increase of 11% in average check over an 18 month time period. * Have increased the Guest Service score by 7 points in room service. * Quality Assurance Audit ranked in the green zone.
Marriott InternationalAssistant Restaurant Manager- Teaneck Marriott at Glenpointe
Jun. 2006 - Oct. 2007Acted as the PM Manager for the restaurant, room service, and lounge * Developed a comprehensive amenity program * Introduced new product and created marketing promotions for increased lounge sales * Maintained staff schedules for front of the house staff * Raised restaurant dining experience from 95/332 hotels in 2006 to 48/332 hotels in 2007. Finished 2007 at 13/92 in the eastern region
Starwood Hotels & Resorts Worldwide, Inc.Restaurant Supervisor- Sheraton Denver West Hotel
Oct. 2005 - May. 2006Managed the restaurant and its staff of 20 associates * Maintained communication with kitchen to ensure the highest levels of food quality * Created marketing promotions for increased restaurant traffic * Maintained staff schedules for front of the house staff * Forecasted revenues for restaurant and lounge
Bistro at MarshdaleSous Chef
May. 2004 - May. 2005Supervised a kitchen staff of five associates * Developed new recipes for home-style Italian concept * Designed and produced food for large parties and private wedding receptions.
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