Erica Higgs

Manager @Southwest diner

Call CenterSales ManagerSales & BizDevCustomer ServiceHelp Desk SupportCustomer Success ManagerClient Relations SpecialistLive ChatCustomer Care SpecialistService Quality ManagerComplaint Resolution Specialist

Background & Experience I bring a diverse background of management, supervision, sales, and customer service, with proven leadership skills across multiple industries. • Restaurant Manager & Waitress Supervisor – Extensive experience overseeing restaurant operations, including staff supervision, customer service, inventory management, scheduling, and ensuring food safety and quality standards. Skilled in motivating teams, resolving conflicts, and creating a positive dining experience for guests. • Clothing Store Manager – Managed daily retail operations, supervised staff, handled merchandising, and maintained sales goals. Experienced in customer engagement, cash handling, and ensuring smooth store performance. • Security Supervisor – Provided leadership and oversight for security staff, ensuring safety protocols were followed and incidents were properly managed. Skilled in conflict resolution, team coordination, and maintaining a secure environment for staff and clients. • Sales Representative (Golf Cart Rental Company) – Developed strong sales and customer service skills by promoting and renting golf carts to individuals and businesses. Handled client inquiries, bookings, and after-sales service, ensuring customer satisfaction and repeat business. • COVID-19 Ambassador – Served as a frontline ambassador during the pandemic, helping enforce health protocols, guiding the public with safety information, and supporting organizational compliance with government guidelines. Across all roles, I’ve built a reputation for being reliable, adaptable, and people-oriented, with the ability to lead teams, provide excellent customer service, and achieve organizational goals.

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Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Network Power<100 people

Roles

💸100%

Marketing

🗿100%

HR

Geos

Work Background

Assistant Manager

Southwest DinerAssistant Manager

Security Officer

Opac SecuritySecurity Officer

Nov. 2016Bimini, The Bahamas

Sales And Marketing Specialist

Elite golf cart rentalSales And Marketing Specialist

Oct. 2016Bimini, The Bahamas

Bartender

Big john'sBartender

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Manager/supervisor Sale rep in multiple Field

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