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Work Background
NTConsultOutsourcing Manager
Feb. 2023 - Sep. 2025Porto Alegre, Rio Grande do Sul, BrasilServed as Outsourcing Manager, leading high-performance teams allocated to strategic clients and delivering operational excellence across digital transformation and financial core restructuring projects. Played a key role in aligning service delivery with business objectives, ensuring client satisfaction and measurable results. Acted as a strategic partner to clients, driving continuous improvement initiatives, identifying opportunities for optimization, and ensuring the consistency and quality of deliverables. Oversaw the financial management of accounts and projects, including budgeting, profitability analysis, and performance tracking through KPIs and OKRs. Directed talent and team development efforts, including leadership coaching, performance management, and implementation of development plans (PDIs), 360° feedback, and individual 1:1s. Focused on long-term team sustainability through proactive and reactive retention strategies, cultivating a culture of accountability, growth, and engagement. Led the design and refinement of internal processes to enhance delivery efficiency, scalability, and alignment with both client expectations and organizational goals.
BairesDevRecruiting Manager
Feb. 2022 - Jan. 2023São Paulo, BrasilStrategically led a high-performing team of recruiters, overseeing the end-to-end talent acquisition process to meet complex and high-volume hiring needs. Provided continuous coaching and development through structured 1:1s and performance management, fostering a culture of accountability and excellence. Oversaw workforce planning and operational team management, ensuring resource allocation, workload balance, and employee well-being. Designed and implemented scalable recruitment strategies aligned with business objectives, defining sourcing channels, ownership, and delivery timelines in partnership with internal stakeholders. Acted as a trusted advisor to business leaders, driving alignment between hiring goals and organizational growth strategies. Championed data-driven decision-making through KPI monitoring and reporting, enhancing recruitment efficiency, candidate quality, and overall experience. Led continuous improvement and transformation initiatives within the talent acquisition function, strengthening employer branding, team capabilities, and the alignment between recruitment practices and the company’s long-term vision.
BairesDevTalent Acquisition Specialist
Mar. 2021 - Feb. 2022Nova Odessa, São Paulo, BrasilWorked as a Talent Acquisition Specialist, managing the full recruitment cycle — from profile alignment with hiring managers to conducting interviews and finalizing hires. Sourced and attracted talent through multiple channels, including job platforms, social media, active sourcing, and internal talent pools. Developed attraction strategies aligned with company culture and goals, focusing on candidate experience and process efficiency. Led competency-based interviews, applied technical and behavioral assessments, and actively contributed to employer branding initiatives. Collaborated with internal teams to understand specific hiring needs, ensuring the recruitment of qualified professionals aligned with the organization’s culture. Also supported onboarding processes and helped track recruitment KPIs to continuously improve performance.
Private ClassesEnglish teacher
Jan. 2016 - Feb. 2021Campinas e Região, BrasilPrivate English teacher for students of all levels, focusing on developing speaking, writing, listening, and reading skills. Customized lessons based on each student's goals, including academic support, conversation practice, business English, and preparation for international certifications such as TOEFL, IELTS, and Cambridge exams. Created tailored learning materials, monitored student progress, applied mock tests, and developed dynamic and effective teaching strategies. Classes were results-oriented, always respecting each student's learning pace and individual objectives.
NGR GlobalProject Manager Assistant
Oct. 2015 - Jan. 2017Campinas e Região, BrasilSupported Project and Operations Managers in the successful delivery of complex, multi-phase initiatives by contributing to strategic planning, workflow organization, and cross-functional coordination. Oversaw time tracking and contract management for consultants, ensuring resource alignment with project milestones and business objectives. Designed and optimized performance monitoring tools and reporting dashboards to enhance project efficiency, visibility, and decision-making. Played an active role in streamlining internal processes, standardizing documentation practices, and improving operational structure. Provided global support by translating commercial proposals for international clients, ensuring messaging consistency, technical accuracy, and alignment with brand and business standards across markets.
EMotta SistemasCustomer Support/ Commercial
Apr. 2014 - Jul. 2015Nova OdessaDelivered direct customer support by providing technical assistance, managing commercial proposals, and leading negotiations through to successful contract closure. Acted as a key liaison to resolve client inquiries, monitor evolving customer needs, and develop customized solutions that drive business value. Collaborated closely with the sales team across pre- and post-sales phases to enhance customer experience, strengthen client relationships, and improve retention rates. Played a pivotal role in aligning service delivery with customer expectations and organizational goals.
IBMProject Management Assistant
Aug. 2012 - Apr. 2014Campinas e Região, BrasilLed the coordination and management of international customer documentation, overseeing the entire billing process from organizing data in spreadsheets to issuing the final invoices sent to clients. Ensured full ownership of document control, maintaining accuracy, completeness, and timely updates to support seamless financial operations. Implemented rigorous compliance measures and documentation standards to guarantee readiness for internal and external audits, minimizing risks and ensuring regulatory adherence. Collaborated cross-functionally with finance, legal, and customer service teams to streamline processes and resolve discrepancies efficiently. Played a key role in enhancing operational transparency and data integrity, contributing to improved billing accuracy and strengthened client trust.
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