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IT
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Engineer
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Work Background
BroadMAX NetworksCEO/President
Dec. 2021Miami-Fort Lauderdale AreaAs the CEO and President of BroadMAX Networks, I have the privilege of leading an innovative team dedicated to delivering comprehensive IT and telecommunications solutions to our clients in South Florida and beyond. Our mission is to empower businesses, Multi-Dwelling Units (MDUs), and communities with top-tier Internet, VoIP, cybersecurity, and hospitality technologies, ensuring they remain connected and secure in today’s digital landscape. In my role, I focus on: - Strategic Leadership: Steering BroadMAX Networks toward excellence by formulating and executing strategies that align with our vision of becoming a trusted partner in IT and telecommunications. - Comprehensive Service Offering: Overseeing the integration of Internet, voice, video, and cybersecurity services tailored to meet the unique needs of MDUs and communities. - Partnership Development: Cultivating strategic partnerships with industry-leading players to enhance our service offerings, ensuring we provide cutting-edge technologies and solutions to our clients. - Customer-Centric Approach: Prioritizing our clients' needs by delivering exceptional service and support, enabling them to maximize the value of our solutions. - Community Engagement: Committed to enhancing the digital experience in our communities, we actively participate in initiatives that promote digital literacy and accessibility. At BroadMAX Networks, we are not just providing services; we are building lasting relationships and creating opportunities for our clients to thrive in a connected world. I am passionate about leading our team in this mission and excited about the future of technology in our communities.
Aptech Networks CorpChief Executive Officer
Nov. 2021Miami-Fort Lauderdale AreaAs the CEO of Aptech Networks, I am proud to lead a dedicated team committed to providing high-quality wireless internet services to our clients across South Florida. Our mission is to bridge the digital divide by delivering reliable and fast internet connectivity to homes and businesses, empowering them to thrive in an increasingly digital world. In my role, I focus on: • Strategic Leadership: Guiding the company’s vision and strategic direction, ensuring we stay at the forefront of technology and innovation in the wireless ISP sector. • Customer-Centric Solutions: Developing tailored internet solutions that meet the diverse needs of our clients, from residential customers to large enterprises. • Team Development: Fostering a collaborative and dynamic work environment that encourages creativity and professional growth among our skilled workforce. • Community Engagement: Actively participating in community initiatives to enhance digital literacy and accessibility, ensuring that every resident in our service areas can benefit from the internet. At Aptech Networks, we believe that connectivity is a fundamental right, and I am passionate about leading our efforts to make high-speed internet accessible to everyone in South Florida. Together, we are not just providing internet services; we are enabling opportunities, enhancing lives, and building a more connected community. Let’s connect and explore how we can collaborate to bring the best of technology to our communities!
MicroStarTechSenior Infrastructure Consultant
Sep. 2017 - Mar. 2021Miami, Florida, United States
QuoCallChief Technology Officer
Sep. 2016 - Mar. 2020Miami/Fort Lauderdale AreaIn this position, my role is to engage with the customer as the technical expert in solution design, product demonstration, requirement gathering, and all other technical elements of the Pre-Sales and Solution Construction process. In addition, I am instrumental in educating non-technical staff and customers on solution features and capabilities. Through ongoing efforts, it is my duty to maintain up to date knowledge of industry trends and best practices relevant to our technology discipline and kept our infrastructure and services relevant with the times. Responsibilities: •Engage with customer to develop trusted technology advisor relationships with key decision makers
•Work with customers to discover and gather technical and business requirements
•Assist sales in customer meetings to answer technical questions
•Respond to technical components of RFI/RFP/RFQ
•Assist sales in technical components of tender and bidding process
•Prepare and deliver presentations to educate customers of solution and service benefits relevant to their business/technology needs and goals
•Architect solutions to meet customer requirements within industry and technology best practices
•Develop technical roadmap for the overall solution including high level design, SoW, BoM
•Act as the technical authority for assessment and approval of specifications for solution construction or change
•Assist partners with project plan, direction, and evaluation with the inclusion of costs, requirements, and timeline
•Liaise with customer and internal staff throughout project delivery to ensure customer satisfaction is achieved
•Share knowledge of product benefits and capability in ongoing training sessions with technical and non-technical staff
•Assist CEO and leadership team with regional corporate growth activities and take on increase position responsibility when appropriate
•Participate in technology and professional training and development to continue to enhance your skills and capability
SonicLoop NetworksDirector Of Infrastructure, Technical Services
Sep. 2016 - May. 2021Miami, Florida, United States
EvolvTecChief Technology Officer
May. 2012 - Oct. 2016Charlotte Area, North CarolinaAs the CTO of EvolvTec my role requires me to be the individual within the organization who oversees current technology and creates relevant policy. In this role, I pocess the responsability to ensure that the business knowledge necessary to align technology-related decisions with the organization's goals. Some of my day to day duties require:
Accountability for any issues in Technical Services Delivery
Communication with upper management, review goals and objectives are being met
Coordinate with technical services staff and discuss open items
Identify opportunities and risks for the business.
Manage research and development (R&D).
Monitor technology and social trends that could impact the company.
Participate in management decisions about corporate governance.
Communicate the company's technology strategy to partners, management, investors and employees. Maintain current information about technology standards and compliance regulations. One of my many responsibilities at this role is to establish and nurture a professional development program focused on service delivery and field readiness which will help maintain the quality of service and expertise that our customers have come to expect from EvolvTec in our past 4 decades.
IbleSoft Inc.VP of Managed Services & Business Development
Oct. 2011 - Aug. 2013Miami/Fort Lauderdale AreaServing as a mentor for our internal pool of technical resources and adjusting the culture from a Support Desk view to that of an MSP. Maintain MSP client relationship through daily direct contact to increase utilization of Iblesoft services, cross-sell our services, and review and share best practices across MSP clients, and resolve escalated service calls in order to be positioned as a critical partner in the clients’ success. Manage on-boarding of engineers to ensure successful orientation and compliance with Iblesoft's and client’s policies and procedures, monitor success as a program resource. Review and interpret MSP contract terms to keep internal partners and clients (i.e. Client, Engineers, Recruitment, and Billing) educated and informed of contractual obligations and maintain efficiency. Create and submit reports to clients (using scorecards) in order to communicate activity, key metrics, and strategy development. Develop and present customized Quarterly Business Reviews to client on site to communicate recent activity and overall effectiveness of the relationship between Iblesoft and the client. Facilitate strategic planning sessions with client, in conjunction with Quarterly Business Reviews, to identify needs for process improvement, discuss product/service expansion opportunities, and/or system upgrades. Communicate strategic account management information and progress-to-goals to Iblesoft executive leadership through reports, and meetings in order to maintain accountability, set goals, and develop strategies to overcome obstacles. Supervise day-to-day operations of NOC and Managed Services team through coaching and daily communication to support peak performance, team member engagement, and retention.
Conquest Technology Services CorpSenior Advanced Infrastructure Consultant
Sep. 2009 - Sep. 2010Miami/Fort Lauderdale Area• Managing software updates, patches, system optimization
• Managing Backups (Tape, Disk, Offsite)
• Focal escalation point for off-peak service tickets and Critical Situations
• Managing monitoring platform and responsible for enrolling new customers to into our system
• Provide our customers with both remote and onsite support
• Serve as escalation point for Level 1 and 2 engineers
• Documenting customer environments and following change management protocol
Dell ComputersSenior Field Technical Services Storage Consultant
Sep. 2007 - Mar. 2009South East USSenior Field Technical Services Storage Consultant
Responsible for on-site installation, implementation, maintenance and repair of:
Dell | EMC Storage Area Networks, Dell PowerVault Storage and Dell PowerEdge solutions
Communicating both technical and business issues with customers, account teams and other internal partners.
Operating comfortably in a remote, self directed, high availability and/or mission critical environments which involved up to
80% travel, and miniscule supervision
Heterogeneous SAN Deployment, Upgrades and Maintenance
Install and troubleshoot advanced software (Visual SAN, Snap View, Mirror View)
Backup production readiness (TBU software install/configuration)
DAE/Host adds (Windows & Non-Windows) / Data migration
Deployment, Upgrade and Maintenance of fabric switches (Brocade, McData, and Cisco)
Escalated break/fix troubleshooting on all Dell Enterprise Hardware
Original Impressions LLCDirector of MIS
Feb. 2007 - Sep. 2007Analyze and enhance all telecommunication configurations
Plan for and Design network additions, expansions on both the Wide and Local area networks
Document and implement IT policies
Configured and deployed local policies for users and PCs
Integrated Apple environment into Windows AD network with the use of Parallels and Win SFM
Monitor and plan for performance and capacity growth
Designed full VOIP telecomm solution to be hosted at the NAP in order to provide company with business continuity in the event of a natural disaster
Enhanced Hurricane Preparation Plan
Developed Disaster Recovery Plan
Manage daily network operations
Develop and manage network operational procedures
Manage and maintain routers, switches, VPN, and content filtering servers
Manage, coordinate and implement software upgrades, patches, hot fixes on servers and network hardware
Respond to, resolve and close Help Desk tickets
Document network configuration
Upgrade EFI PSI and Macola Financial suite
Provided debugging and support for reporting from MSSQL and MySQL servers
Created custom reports for staff in different departments
Manage server/network hardware.
Monitor and report on network operations
Maintaining Active Directory 2003 domain and member servers, Exchange 2003, Terminal Services and SQL 2000 including User and Group management and policy enforcement.
Develop and manage all data backup jobs
Manage user security (adds/moves/deletes)
Planned and executed upgrade of 3 main industry-specific apps
Installed and deployed central AV architecture with management
Worked with Controller to reduce operational costs by 20% including Long Distance and local phone usage as well as negotiating service contracts with vendors
LennarLotus Notes Senior Consultant
Sep. 2006 - Feb. 2007• Monitored a network of 80+ Lotus Domino server
• Worked on a team of 4 which managed the creation and deletion of Lotus Notes account for the whole US
• Ran bi-daily reports on the status of Domino servers
• Provided level 3 support to the Helpdesk on all Lotus Notes and Domino related issues
• Provide assistance to End Users with creating archives, sharing and accessing calendars, fixing corrupt NSF files and migrations.
• Created, updated and resolved support tickets in Magic
• Provided support for End Users which had issues with connectivity to Domino servers
Doctor Diabetic Supply, now known as BrightSky - Your Diabetes ConnectionSenior Systems Administrator of Voice and Data
Feb. 2005 - Oct. 2006Plan for and Design network additions, expansions on both the Wide and Local area networks
Monitor and plan for performance and capacity growth.
Manage daily network operations.
Develop and manage network operational procedures.
Manage and maintain routers, switches, VPN, and content filtering servers.
Manage, coordinate and implement software upgrades, patches, hot fixes on servers and network hardware.
Respond to, resolve and close Help Desk tickets
Document network configuration
Manage server/network hardware.
Monitor and report on network operations
Maintaining domain 2003 servers, running Active Directory, Exchange 2003, Terminal Services and SQL 2000 including: User and Group management and policy enforcement.
Develop and managed all data backup jobs
Manage user security (adds/moves/deletes)
Design and implement point to point connectivity amongst remote offices and HQ
Document network configurations
Install, maintain and document network and phone wiring
Manage, Support and Configure Nortel BCM 400 and 1000 with Call Pilot and VoIP
Provide support for phones and wiring
Design and Implement Disaster Recovery plan
Implementing off-site hourly disk-based backup of production data
Sirama ConsultingCEO/ Founder
Feb. 2003 - Mar. 2021Based in Miami, FLDirect the team with the day to day operations of company
Acquisition of new clients
Developing relationships with prospective clients
Acquire, develop and supervise all technical staff
Develop company procedures and policies
Development and enforcement of Service Level Agreement
Provide on-site support for customers
Analyze clients IT operative expenses and present ways to cut costs and improve performance
Developed Remote management system to monitor client networks and provide off-site support
Business Developement and Marketing
Expansion and setup of pilot office in Los Angeles
Align company services with client needs
R&D on new vertical markets for expansion
UNDPInformation Management Associate for the Bureau of the Directorate
Feb. 2003 - Jul. 2004Establishing and improving user interaction with User Support Helpdesk Proactively respond to Users’ needs Provide technology solutions that will both improve the users’ performance and reduce downtime Training Users on how to perform Computer tasks participate in the planning and successful migration from Netscape Communicator to MS Outlook
Implemented “Office-in-a-box” in order to provide mobile technology to staff members that lost their office during Embassy bombings
Maintain a log of support calls within the CRM portal
ChanelClient Services
Jan. 2001 - Jan. 2003Establishing and improving Client relationship with support team Proactively respond to Executive Clientele Provide technology solutions that will both improve the users performance and reduce downtime Provide training to Clients as needed Evaluate current IT Procedures Maintain a log of support calls with in the Helpdesk database Provide After-Hours and Weekend support for Clients and Boutiques Design Manuals and Procedures for either internal distribution for the improvement of Business and Technology streamlining Analyze reoccurring problems; in hopes to resolve and prevent future occurrences Provide support assistance for upper IT personnel in NJ and FR Offices Hardware, software configuration and troubleshooting Provide Tier 2 and 3 Phone Support in 900+ node environments Provide support for: -Holland & Holland (NY) -Frederic Fekkai (NY/BH and Boutiques) -Eres (Madison-NY) Documenting IS Operations: -Touch POS -Retail Pro POS -Finger Touch Access POS -Beverly Hills remote support
Career Education CorporationSenior Systems Administrator
Sep. 1997 - Aug. 2000Katherine Gibbs School - New York CityMaintaining and Fine Tuning both Administration and Classroom network segments in a mixed NT and NetWare environment Building, Maintaining and Configuring Classroom and Admin Servers Maintain and manage CLASS system on SCO Unix Installing, Configuring and Maintaining DHCP and Proxy servers Managing a team of 6 technicians Creating, configuring, and supporting users in MS Exchange Manage PBX for new extensions, move/swaps and account maintenance Configuring, Upgrading, Supporting over 1000 Classroom workstations (30 labs each with 32+ PCs, and 5 labs with 35 Macs Library and Learning Center with 16 PCs each) Plan, design and setting up new Computer Labs Designing model HD Images to be deployed Preparing Technical documentation for Support Personnel Installing, Upgrading and Configuring new NT servers Phone and On-site Support Training Interns Configuring, Scheduling and Managing Back Up Jobs Testing and Preparing all 486 PCs for Y2K compliance (Software & Hardware) Tutoring students in hardware and software application classes Hosting hands-on workshops for students in the CTS and CNO Program Design and Maintain a Macintosh Lab for Visual Communication and Digital Media Programs
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