Sheraton Music City HotelAssistant Front Office Manager
May. 2013 - Jun. 2016Nashville, Tennessee, United StatesManaged purchase orders for assigned product categories to ensure timely delivery and inventory optimization Attained top customer service ratings every month Assisted in the training of 30 + new front desk agents Increased revenue by 20% due to exceptional customer service and greater numbers of clients staying in the hotel Manager the Starwood Preferred Guest Program