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Work Background
U.S. BankAVP | Program Manager (Compliance and Internal Tools)
Nov. 2023Remote - Maine
U.S. BankAVP | Senior Project Manager (talech POS)
Jan. 2022 - Nov. 2023
IDEXXGlobal Sales Analytics Manager
Sep. 2019 - Dec. 2021Westbrook, Maine
IDEXXProject Manager Sales Operations
Jun. 2019 - Sep. 2019Westbrook, MaineEstablished sustainable ways if working within the team along with stakeholders and leadership, by leveraging lean and agile principles and tools.
Bags 4 My CauseDirector Of Program Operations
Aug. 2018 - Mar. 2019Portsmouth, New HampshireKey member of executive team, establishing strategies for business advancement.
• Implemented change management system for process document creation, storage and updating
• Integrated Agile methodology for system development prioritization and completion
• Restructured program management to better fit the needs of clients based on data trends and feedback
• Built reporting dashboard through identification of key performance indicators to align with current value stream and roadmap • Identified best practices for client engagement
Liberty Mutual InsuranceContinuous Improvement Specialist
Jan. 2015 - Dec. 2018Dover, NHLed cross functional projects through completion and monitoring while providing regular feedback and coaching to team members. Resulting in the following success: • Provided continuous improvement and consultative coaching to 24 managers and 300+ frontline employees
• Deployed a new management system through training facilitation and coaching, leading to 70% of the company working in a lean system
• Reduced annual cost by $515k through interdepartmental projects between vendor relations, policy service management, distribution operations, SalesForce IT and production groups through system and process improvements. • Created the Relationship Management Standard Work for Continuous Improvement Strategic Services Leadership
Liberty Mutual InsuranceBusiness Systems Analyst II
Jan. 2014 - Dec. 2015Dover, NHDeveloped system requirements and implemented the following system and report as well as executed process documents and system training for all users (200+). • Service Management Operations Reporting System (SMORS) - 4 types of reports, each with 4-8 filter options
• Pending Activity Extract - built from ground up within the SAS system
Liberty Mutual InsuranceBusiness Systems Analyst I
Jan. 2013 - Dec. 2014Boston, MACoordinated business support projects along with prioritization, testing and completion of system improvements for six systems simultaneously.
Liberty Mutual InsuranceUnderwriting Account Analyst
Jan. 2011 - Dec. 2013Boston, MAEstablished and maintained relationships with insurance brokers and business partners while facilitating accurate production of new business and renewal insurance policies.
Liberty Mutual InsuranceLead Business Rater
Jan. 2008 - Dec. 2011Lewiston, MEMentored new and existing raters through training, process change implementation and business communication.
Liberty Mutual InsuranceSenior Business Rater
Jan. 2007 - Dec. 2008Lewiston, MEStreamlined procedures for processing commercial insurance quotes, policies, endorsements and audits for all lines of business.
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