IndustriousSenior Community Manager
Aug. 2019 - Nov. 2022Industrious @ Equinox Hudson Yards-Lead sales,operations and hospitality on-site, managed $2M + of annual revenue with 40+ accounts and 85% occupancy as of Sept 2021
-Oversaw customer experience, KPI reporting, budgeting, and CRM
-Designed pandemic response products, developed COVID- secure sales tools, and ensured compliance and safety mandates
-Supported the NYC market with new office setups, tours, and team onboarding