Aine Kavanagh

Head of Customer Success

Life CoachingBusiness OwnerC-level ExecutiveCustomer ServiceConsultingCustomer Success ManagerChief Customer Officer (CCO)Client Relations SpecialistCOOCustomer Retention SpecialistCustomer Researcher

Aine Kavanagh was most recently the Head of Customer Success at a Fintech startup, during their pre-seed to Series A growth for 3+ years. As go to market hire #1, she built and executed a successful onboarding, client satisfaction and retention model for this novel product. With a decade of experience in customer relations and a proven track record of increasing NRR to 140%+, CSAT to 92% and keeping customer retention at 98%, Aine excels in developing strategic initiatives that align with the company's growth objectives. Her passion for fostering strong client partnerships and her innovative approach are her strongest attributes alongside building and maintaining happy teams. Aine holds a Business and Law degree from University College Dublin, and thrives in high pace environments as an individual contributor or team player.

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