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Work Background
River Cruise NetworkMulti-Capacity Role
Dec. 2025Ontario, Canada
Discount Coach ToursMulti-Capacity Role
Dec. 2025Ontario, Canada
Wed In DestinationMulti-Capacity Role
Dec. 2025
KeiSha Link BuildersCo-Founder
Jul. 2025
MADX Digital - Leading SEO and AI Search for B2B SaaSSenior Operations Manager
Jul. 2025 - Dec. 2025London Area, United Kingdom
MADX DigitalOperations and Program Manager
Mar. 2024 - Jun. 2025London Area, United Kingdom
MADX DigitalProject Manager
Jul. 2023 - Feb. 2024Philippines
Sitel GroupExecutive Assistant to Vice President
Sep. 2021 - May. 2022
Sykes Asia Inc.Executive Assistant to Senior Vice President, Operations
Jan. 2019 - Oct. 2021Philippines- Provides high-level administrative support to Senior Vice President, 4 Sr Directors and 11 Directors by conducting research, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, managing executive's calendars, and scheduling meetings
- Maintain confidentiality of highly sensitive information
- Acts as the point of contact among executives, POCs within the organization, clients, stakeholders, and vendors
- Organize team communications and plan events, both internally and offsite
- Make travel and accommodation arrangements
- Monitor traction on projects and action items
- Manages office supply inventory
- Rack daily expenses and prepare monthly reports
- Trains and supervises lower-level clerical staff
USANA Health SciencesEntrepreneur
Dec. 2017 - May. 2019Makati
Rivera Holdings LLCVirtual Assistant
Oct. 2017 - Oct. 2021Social Media management, analytics, marketing strategy, content creation, graphic design, copyediting, etc
ConcentrixProcess and Content Manager
Nov. 2014 - Jan. 2019• Create, update and support online self-help and customer operations content ranging from self-help instructions, work instructions, product information, regulatory required articles and online tutorials
• Creation of new online content for both self-help and customer operations to support all changes across the business including marketing, product and program launches, process changes and system updates
• Management of online content aligned to industry best practice and KM Style Guidelines
• Process (L4) development and improvement achieved via stakeholders’ and users’ feedback
• Communication of changes to online content and/or process to relevant Customer Operations Teams
ConvergysQuality Analyst
Apr. 2013 - Oct. 2014Alabang, Muntinlupa, Philippines• Evaluates call transactions via NICE Recording Systems or double-jacking
• Identifies skill or will gaps based on Operations’ best practice
• Creates and analyzes reports of trending observations on a weekly & monthly frequency
• Facilitates refreshers to adult learners and creates and cascades notices to Operations
• Identifies process gaps and presents to stakeholders to improve products and services
ConvergysSubject Matter Expert
Apr. 2012 - Mar. 2013
ConvergysSenior Customer Service Representative
Jul. 2011 - Mar. 2012
ConvergysTransition Consultant
May. 2011 - Jul. 2011For DirecTV
ConvergysCustomer Service Specialist
Mar. 2009 - Apr. 2011For DirecTV
StarbucksBarista
Sep. 2008 - Feb. 2009Laguna, Philippines
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