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Work Background
SuraasaTeam Lead – Admissions
Apr. 2024Gurugram, Haryana, IndiaResults-oriented Admission Team Lead with a strong record of driving revenue growth, optimizing admission processes, and leading high-converting teams. Spearheaded end-to-end admissions for Suraasa’s flagship programs across India, UAE, and the USA, ensuring a seamless experience for a global learner base. Key Responsibilities: Spearheaded end-to-end admissions for Suraasa’s flagship teacher education programs across India, UAE, and the USA. Drove monthly team revenue exceeding ₹2.25 Cr, with individual closures of ₹80L+ and consistent conversion rates between 85%–100%. Led and mentored a high-performing team of admission counselors to surpass monthly and quarterly enrollment targets. Streamlined internal coordination with cross-functional teams including Program Management, Finance, and Marketing to ensure smooth onboarding and compliance. Engaged with learners globally, offering tailored support and expert guidance throughout the enrollment process. Leveraged CRM tools and data analytics to identify performance gaps, forecast trends, and implement process improvements. Ensured strict adherence to organizational policies, maintaining data accuracy and learner trust at every touchpoint.
SuraasaAdmission Support Executive
Apr. 2023 - Mar. 2024Gurugram, Haryana, India• Oversaw the entire admissions process, ensuring a seamless experience from counseling to documentation. • Collaborated with financial institutions to streamline loan processing, enhancing funding access for learners. • Drafted and implemented new policies that improved refund and deferral processes, boosting operational efficiency. • Contributed to a significant increase in monthly revenue, reflecting the impact of my initiatives at Suraasa.
SuraasaInside Sales Executive
Apr. 2022 - Mar. 2023Gurugram, Haryana, India• Conducted high-volume outbound calls to prospective learners, generating interest in educational programs. • Provided personalized counseling and product demos, aligning courses with learners’ career goals. • Consistently exceeded sales targets, contributing significantly to team revenue growth. • Collaborated with marketing to optimize lead conversion from campaigns and webinars.
UnacademySr. Business Development Manager
May. 2021 - Mar. 2022Bengaluru, Karnataka, IndiaSpearheaded the B2C sales lifecycle, managing direct interactions with learners to drive enrollment in Unacademy’s paid learning programs. Delivered personalized product consultations via phone, video calls, and webinars to understand learner goals and pitch suitable courses. Consistently achieved and surpassed monthly and quarterly revenue targets, contributing directly to user acquisition and subscription growth. Handled high-volume inbound and outbound calls, providing detailed information on pricing, curriculum, and value proposition. Built and nurtured a high-conversion lead pipeline through strategic follow-ups, strong objection handling, and relationship-building. Used CRM tools (e.g., Leadsquared/Salesforce) for effective lead tracking, status updates, and performance reporting. Worked closely with marketing teams to align with campaign objectives and improve lead-to-sale conversions. Provided insights from learner conversations to improve product offerings, pricing structures, and onboarding experience. Collaborated with internal stakeholders to ensure smooth post-sale handovers and learner satisfaction. Mentored junior sales executives, guiding them on consultative sales techniques and best practices.
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