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Work Background
Tailored Assistant Services, Independent ContractorMarketing Manager
Mar. 2022 - Nov. 2024Led strategic marketing initiatives for an independent travel brand, combining creativity, data insights, and operational support to elevate visibility and client engagement across multiple channels while working 100% remotely. • Designed and executed integrated marketing campaigns aligned with brand identity and audience trends. • Managed CRM platforms (Dubsado, VCRM) to optimize communication, lead tracking, and workflow automation. • Created and edited high-impact marketing content, proposals, and social media copy tailored to niche audiences. • Conducted market research and trend analysis to inform campaign direction and strategic planning. • Handled scheduling, inbox management, and calendar coordination to support business continuity. • Supported brand growth through consistent messaging, visual coordination, and audience engagement strategies.
Brit-Tex NursingLicensed Practical Nurse
May. 2016 - Oct. 2021Delivered comprehensive patient care aligned to individualized 24-hour plans, including medication administration, ventilator management, and seizure observation • Assessed and monitored patient conditions using nursing process to plan, implement, and evaluate interventions • Provided health education and medication teaching to family members and caregivers, supporting continuity of care at home • Maintained accurate, timely clinical documentation in KanTime EHR, including seizure logs, Vent Flow Sheets, and eMARs, in compliance with agency and state standards • Promoted to Case Trainer (2017), mentoring and onboarding new nurses with a focus on clinical excellence, electronic documentation, and safety protocols • Collaborated with interdisciplinary care teams and physicians to coordinate services and escalate concerns for optimal patient outcomes • Supported continuity of care through clear clinical communication and proactive care coordination with remote teams and providers
Medina Valley HealthcareLicensed Practical Nurse
Dec. 2015 - Feb. 2016Fostered positive interactions between patients and providers • Conducted clinical phone support, triage and assessed patient needs • Collected vitals and patient history • Administered vaccinations per provider orders • Performed phlebotomy and processed lab requests • Updated electronic medical records (EMR) accurately and promptly • Sent prescriptions electronically and via phone to pharmacies • Supported front office by assisting in scheduling and follow-up coordination • Assisted with Medicare audit preparation and regulatory compliance
SWBCCustomer Service Specialist
Jun. 2012 - May. 2013Delivered customer service support for loan portfolios, collaborating with financial institutions and insurance agents to assess and update collateral protection insurance coverage and identify uninsured loans • Made outbound calls to insurance companies in a call center environment, verifying policy details for homeowners and collateral protection insurance, then accurately updating mortgage profiles • Managed time-sensitive account maintenance, ensuring accuracy before and after account processing cycles
ProLabPhlebotomist
Apr. 2012 - Jun. 2012Performed 30+ blood draws daily, ensuring accuracy and efficiency • Independently traveled to nursing home facilities on night shifts to draw labs on-site • Proficient in lab tests and identifying the appropriate tubes required for specimen collection • Adhered to proper protocols and handling procedures for all specimens • Worked in a fast-paced, time-sensitive environment, consistently meeting deadlines
Internal MedicineMedical Assistant
Aug. 2007 - Aug. 2008Collected accurate vital signs and patient histories • Supported care for diabetic, cardiac, and terminally ill patients • Built positive relationships with patients, providers, and clinical staff • Performed lab work and phlebotomy, 15-20 draws daily • Maintained up-to-date, accurate medical records and results • Conducted Holter monitor procedures and assisted with sigmoidoscopies • Scheduled appointments and supported front desk operations • Ensured HIPAA compliance in all patient interactions and documentation • Managed insurance referrals and prior authorizations (Medicare/Medicaid)
Service Credit UnionLoan Officer
Mar. 2005 - Feb. 2006Assisted military members and families with loans and financial transactions • Processed ~10 loans and disbursed ~3 loans daily • Maintained an organized, multitask-friendly work environment • Served as a Certified Mentor, training and supporting new employees • Provided account support in a high-volume call center setting • Ensured accuracy in loan documentation and compliance with financial regulations • Utilized internal software systems to manage applications, member records and secure transactions
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