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Work Background
EmersonLifecycle Services Operations Lead
Apr. 2022Charlottesville, Virginia, United States
EmersonEducational Services Operations Lead
Sep. 2020 - Apr. 2022Charlottesville, Virginia, United States
Advanced Studies in Culture Foundation Director Of Operations
Jun. 2018 - Jul. 2020Charlottesville, VAConduct research, analyze, and interpret information and proposals to ensure objective and complete information necessary for the decision-making process in Operations, Development, Administration, Grant Management, HR, and IT. Plan and monitor the day-to-day running of the business to ensure smooth and measurable progress. Regularly evaluate the efficiency of the Foundation's procedures against organizational objectives and apply improvements saving over 20% monthly-spend in the Operations department. Work closely with the President/Director to project ASCF & IASC needs and fundraising capabilities and staff capacity for annual campaign of over $60 million. Set and enforce human resource policy, organizing and leading meetings, recruitment, talent development, compensation adjustments and promotions. Board Secretary, a key resource and operational point of contact for the ASCF Board of Directors CRM implementation, training and database management for ASCF development. Member of the Leadership Team setting strategy across all divisions for the Foundation. Designed and implemented the strategy that fulfills the objectives. Outlined the long-term vision and goals with short-term strategies and action plans to achieve the goals. Played a pivotal role in vision building, goal setting, and restructuring of the organization. Established and nurtured productive relationships with the key decision-makers to further strategic goals and increased sales opportunities. Executive Assistant to President/Institute Director | 06/2018-05/2019
Tranlin, Inc.Associate Director Of Operations
Mar. 2015 - Jun. 2018Charlottesville, Virginia AreaFormulated comprehensive processes to achieve accuracy and legitimacy in all aspects of financial data collection including processing P&L statements and management reports regularly. Served as the primary vendor point of contact for the organization. Researched and sourced vendors negotiated contracts and successfully managed long-term vendor relationships. Developed and implemented an in-depth strategic pricing policy for all products sold for the sales division. Led a key logistical initiative that resulted in a 99% customer satisfaction and delivery rate within six months. Oversaw daily activities of the operational sales and customer support function, including workflow development of all business processes. Led budget management strategy and execution to ensure all expenses met targeted goals. Designed and implemented the strategy that fulfills the objectives, maximizing revenues, profits, and market share of the company while streamlining overall operations pertaining to sales & marketing and business development. Established communication and rapport with key accounts to improve customer service and brand loyalty, resulting in increased product feedback for enhanced design and quality improvements. Strategically planned & conceptualized creative, out-of-the-box strategies to enhance business and ensured business growth strategies are met. Finance and Human Resources Generalist / Executive Office Manager | 03/2015-05/2017
WorldStridesTraining and Policy Development Manager/ Executive Coordinator for the Senior Vice President
Jul. 2005 - Mar. 2015Staunton, VAStreamlined processes to help reduce inefficiencies and achieve operational goals. Perform budget tracking, reconciliation, and financial analysis duties daily. Oversaw all personnel training, continuing education, and onboarding programs. Responsible for increasing sales revenues, exceeding targeted goals, developing profitable & productive business relationships and building an extensive client base with the distinction of accomplishing multi-fold revenue increase. Designed and implemented the strategy that fulfills the objectives, maximizes revenues, profits and market share of the company while streamlining overall operations pertaining to business development and sales. Worked with other departments to ensure alignment of company goals, as set by senior management and ensured that the business growth strategies are met.
WorldStridesPlanning and Support Department Supervisor
Jul. 2005 - Jun. 2014StauntonDeveloped and supervised a team of eight to support large-scale international group travel programs. Managed the development, delivery and evaluation of all employee training programs and materials. Analyzed contracts and ensured delivery of products to customers provided by external vendors. Prepared financial analysis and key performance indicators bimonthly for the division.
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