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Work Background
ROSALINDCustomer Success Manager
Jul. 2023 - Nov. 2024 Spearheaded customer satisfaction and growth initiatives within the genomics SaaS sector, focusing on NGS workflows in life sciences research.
Managed a portfolio of high-value accounts, successfully leading the entire customer lifecycle from onboarding through renewal.
Cultivated and maintained strong relationships with key stakeholders and executive leadership, serving as a strategic advisor to empower customers to maximize value and drive product adoption.
Created and executed account strategies that aligned customer goals with product offerings, leading to a 100% renewal rate and significant upsell revenue growth.
Utilized an analytical mindset to provide proactive account management, including strategic business reviews and risk mitigation, to ensure customer success.
Collaborated effectively with sales, product, marketing, and engineering teams to provide world-class customer service and advocate for customer needs.
Synthesized complex data into actionable insights to develop tailored strategic plans that improved customer satisfaction and fostered long-term partnerships.
Visualized and presented key performance metrics in governance meetings, serving as a trusted advisor to senior stakeholders on study concepts and protocols.
Sumitomo Pharma America, Inc.Discovery and Innovation Scientist
Jun. 2020 - Jun. 2023 Led a competitive intelligence project and conducted a comprehensive market analysis, skills directly applicable to identifying upsell opportunities and mitigating churn risks.
Successfully managed the ideation, design, development, and deployment of internal web applications priced at $10M, enabling advanced data aggregation, analysis, and visualization capabilities, improving data processing efficiency by 20%.
Acted as a key liaison between research, data science, and machine learning experts, demonstrating effective collaboration with cross-functional teams to maximize results.
Collaborated with stakeholders to identify process inefficiencies and implement strategic solutions, significantly reducing manual effort and time.
Drove internal collaboration by organizing and managing knowledge-sharing initiatives, including lunch-and-learns and regular research update meetings, fostering communication across local and international teams.
Performed comprehensive market analysis and vendor management, including contract negotiations for advanced data analysis tools, to optimize drug discovery workflows.
Sumitomo Pharma America, Inc.Clinical Biomarker Development Bioinformaticist
Sep. 2019 - May. 2020 Performed comprehensive data management and analysis of clinical trial data, including visualization, manipulation, and interpretation, to support the advancement of biomarker programs.
Acted as a technical liaison, working with discovery biology, translational research, clinical development, quality assurance, regulatory affairs, executive management, and CROs to deliver actionable insights from clinical research data.
Managed and ensured the integrity of data related to the specimen biobank, a critical resource for biomarker analysis.
Provided expert scientific feedback in governance meetings, serving as a trusted advisor to senior stakeholders on study concepts and protocols.
FrontiersReview Editor and Science Mentor (Freelance)
Jun. 2019Review editor and Science mentor for Understanding Biodiversity section of Frontiers for Young Minds. As a review editor, I peer review the scientific journal submissions made for young scientists. As a science mentor, I help and train 5 young minds in reviewing scientific research articles. This familiarizes young minds between the age of 8-16, with the process of peer-reviewing and enables them with the art of scientific writing and outreach.
Brigham Young UniversityResearch Assistant
Oct. 2014 - Aug. 2019 Leveraged expertise in next-generation sequencing (NGS) to successfully perform de novo sequencing and assembly of over 100 novel genomes.
Significantly improved the efficiency of the Phage Discovery Program through the development and refinement of 4+ protocols, 2 instructional guides, 2 grant proposals, and 10+ publications.
Successfully managed multiple research projects and provided effective supervision and mentorship to over 150 interns, highlighting advanced project planning, leadership, and time management expertise.
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