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Work Background
Technical College System of GeorgiaManaged Services Banner Support Specialist
Mar. 2021United StatesWorking on the Managed Services team, I directly support three colleges within the TCSG and provide assistance where ever else I am needed. • Review nightly backups for databases, ensuring they were exported to off-site backup location
• Provide friendly, prompt, and articulate customer service for IT tickets with college end-users in FreshDesk
• Develop and document daily/weekly goals in ClickUp, providing thorough details within each task to ensure a team member can follow my progress and pickup where I left off in case of an emergency
• Maintain thorough documentation for auditors and supported colleges using Confluence
• Utilize SQL Developer, RHEL 6/7 command line, and SQL Plus to troubleshoot issues and provide daily maintenance
• Coordinate, schedule, and apply issue patches and major upgrades at colleges
• Actively maintain open lines of communication with team members using Slack, email, and Webex
• Work with members of Enterprise Services to test and help troubleshoot development hotfixes, patches, etc.
• Support two Windows Server 2012R2 servers and a minimum of 15 RHEL 6/7 servers at each college
• Utilize VMware to manage virtual machine 'hardware' specifications and create new virtual machines
Southern Regional Technical CollegeAdjunct Instructor - COLL 1500
Aug. 2018 - May. 2021Moultrie, Georgia, United StatesI prefer student-centered andragogy in the courses I teach, especially in online environments. As a long-time online student, I draw upon my experiences in online courses, as well as the many conversations with my program peers. Where did we find our courses lacking? What do we wish our instructors had implemented in courses? What constituted a 'good' instructor? Throughout the semester, I compare my performance as an instructor against these questions. • Completed TCSG Mandated Blackboard Training in December 2018
• 1-2 courses a semester in online and hybrid environments • Actively applied principles learned in my M.Ed to both classroom and online learning environments
• Offered weekly 'Open Office' Blackboard Collaborate sessions for students to come in and ask questions or for demonstrations
• Diligently monitored student participation to identify at-risk students
• Worked with at-risk students to develop plans for success and accommodate extenuating circumstances to increase student retention
• Identified high-achieving students and encouraged them to apply for scholarships, providing advice on how to build successful applications
• Maintained an up-to-date grade book, never allowing assignments to go more than a week ungraded
• Carefully tracked academic calendar to ensure no-shows and withdraws were processed in a timely manner
• Scheduled announcements to release at the start of each module to overview the module topics and detail each assignment expected • Periodically polled students to find out what they would like from the course: More live interaction? Videos? Announcements? • Created a Remind101 account for my course to notify students of grade postings, upcoming assignments, reminders, and other important notifications
• Encouraged extra-curricular participation to help facilitate a well-rounded post-secondary experience that helped to build leadership skills
Southern Regional Technical CollegeSystems Administrator - Banner Project Lead
Apr. 2017 - Mar. 2021Moultrie, GeorgiaAlong with providing general IT Support for the VPC and IDC campuses, my primary role is to manage the 19 servers (RHEL and Windows) that make up our Banner environment. Banner is an Ellucian product that runs on Oracle databases. On a daily basis, I may:
• Work with RedHat Linux servers to provide administrative services in Oracle databases
• Use VMware vSphere to create/manage Snapshots, schedule tasks, add to the content library and create/manage virtual machines
• Prepare and maintain documentation for auditors
• Enter new employees into Active Directory in coordination with HR
• Create RHEL and Oracle user credentials on request from data owners
• Cultivate working relationships with stakeholders in 6 mission-critical departments to create an environment of quick, efficient testing and troubleshooting of Banner issues
• Manage users and reset passwords in Active Directory Users and Computers
• Create and/or manage Linux CUPS print queues to work with Banner
• Troubleshoot JobSub issues in Oracle/Banner
• Manage and monitor backup solutions in VMware and NetAPP SNAP Center
• Develop SQL scripts for various departments to retrieve data
• Troubleshoot general networking issues across multiple campuses
• Troubleshoot hardware and software issues including networked printers
• Respond to and complete a multitude of IT related tickets
• Install physical servers, computer hardware, monitors, desktops, etc.
• Produce IT-related tutorials, presentations, and procedure manuals that non-technical workers can easily follow
• Create records in DNS for new servers
• Create reservations or release IPs in DHCP
• Create and manage distribution groups in Microsoft O365
• Research new technologies to implement in the college IT environment
• Perform RHEL security updates on 17 servers
• Perform federal financial aid upgrades for Banner
• Perform 8-15 security and functionality patches that touch multiple servers
Georgia FBLA CollegiateAssistant Executive Director
Mar. 2015GeorgiaAs a student member, I fell in love with Georgia FBLA Collegiate (formerly Georgia Phi Beta Lambda). When a position opened on the Executive Committee, I applied immediately; I felt as if it were designed for me! My role as the Communications Director requires me to be a Technical Swiss Army knife. Throughout the year I: • Plan and develop annual leadership conferences with the Executive Director
• Maintain the georgiafblacollegiate.org website
• Manage the official Facebook, Instagram, and Discord social media
• Develop and present leadership seminars for students
• Provide logistics for the Executive Committee during conferences
• Run A/V booth during meetings, opening/closing ceremonies, and awards banquets
• Take pictures throughout conferences
• Create conference-in-review videos
• Create and publish guides/information sheets for the organization
• Plan and develop state programs for chapters and individuals
• Advise the State Officer Team
• Collect and review state awards submissions
• Attend National Center meetings and conferences
• Jump in when and where necessary! Big Projects Include:
• Overhauled the website to a modern, functional platform that provides value to all stakeholders
• Planned and developed the organization's official Facebook, Instagram, and Discord social media platforms
• Developed standardized state awards documentation
Southern Regional Technical CollegeRAMP IT Support Specialist
Jan. 2015 - Mar. 2017Tifton, GAI was part of a small federal grant team working on the Remote Access Management Project (RAMP) at Southern Regional Technical College, formerly Moultrie Technical College and Southwest Georgia Technical College. The purpose of RAMP is to provide technical support and training to high school students in our remote sites across the state of Georgia in basic electrical circuit, motor control, and PLC training. Students learn to program pneumatic MAP trainers. • Provide general tech support for grant staff
• Manage Meraki Wireless equipment to support wireless APs
• Research and test new hardware and software solutions to provide higher availability and efficiency to RAMP sites
• Administrate NDG Netlab+ Cisco Academy for remote training • Visit potential RAMP locations to establish equipment, network, and physical layout needs
• Produce tutorial videos with Camtasia video editing software
Fast Copy & BlueprintGraphic Designer
Jan. 2014 - Jan. 2015Tifton, GeorgiaIn an effort to continually branch out and expand my knowledge in technology, I have embraced a new position. Employing both creativity and technical skill, I work with commercial level equipment. From wide-format canon printers to high production xerox laser printers, I handle these machines physically and from a software perspective. Each machine has a life of its own and is particular to paper types, programs, formats, and is subject to various mood changes on occasion! Some of my duties include: •Handling and operating small and large laminators, binding machines, industrial cutting machines, Xerox laser printers, Canon wide-format printers, and a Savin Blueprint Scanner
•High level customer service including placing orders and design interviews
•Mastery of Microsoft Publisher, Word, Excel, and PowerPoint
•Daily use of Adobe Photoshop (Everyday is a learning experience!)
•Introductory work with Adobe InDesign and Illustrator
•Design business cards, invitations, programs, etc. at customer's requested specifications
Root 4 Root SolutionsMultipurpose IT Utility Tool
Mar. 2012 - Jan. 2018Tifton, GeorgiaGraphic Design, Social Media Management, & Website Development • Design Ads, flyers, and posters for local businesses.
• Manage websites for local businesses.
• Design step-by-step tutorial documents to assist in classroom instruction/assignments in programs ranging from Microsoft Office Suit, ANGEL Learning, MyITLab, and others as requested.
• Create and/or recreate various types of business forms used by a local private employer on request.
• Create documents for local Phi Beta Lambda chapter for chapter business including (but not limited to): agendas, officer application packets, newsletters, recruitment letters, Local Chapter Annual Business Report (see Honors & Awards), flyers, etc.
•Provide Social Media Management services to several local business.
Moultrie Technical CollegeWork-Study Student
Jan. 2012 - Aug. 2014Moultrie Technical College, Tifton CampusAssist the Business Administrative Technology program chair in various administrative duties including (but not limited to) document production, fax/copier usage, filing, grading, ANGEL (Blackboard Inc.) course management, student registration, phone/email correspondence as needed, ect.
Georgia Phi Beta LambdaLocal Chapter/State Officer
Oct. 2011 - Jul. 2014Tifton, GeorgiaAs both a local chapter President and Georgia State PBL Vice President of Membership and State Projects, it is my duty to promote and facilitate membership recruitment and retention. My responsibilities in both chapters include but are not limited to: • Design, organize, and facilitate recruitment meetings
• Speak to classes about Phi Beta Lambda and how it can improve professional and personal development
• Design, organize, and conduct membership workshops designed to improve professional image
• Educate membership on state projects and supply tips and tools to complete them
• Maintain local/state chapter Facebook page and provide informative posts to promote interaction
• Plan events for the academic year
• Contact local organizations and business to foster partnerships in community service
• Create documents such as newsletters, reports, flyers, and guides to encourage membership participation
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