Children's Home Society of FloridaSenior IT Project Manager & Implementation Leader
Mar. 2023Statewide Human Services OrganizationPromoted to lead enterprise technology implementation programs for a statewide nonprofit, reporting directly to the CIO while managing concurrent initiatives across HR, finance, and IT with supervisory responsibility for up to 10 cross-functional team members.
• Architected the PMO infrastructure from the ground up — authored implementation playbooks, policies, and documentation standards that transformed ad hoc project delivery into a scalable, repeatable operational model embedded across the organization.
• Led end-to-end HRIS migration from Paylocity to UKG across 7 modules and a $350K budget over 10 months — coordinating across HR, payroll, IT, and 500+ end users to achieve full go-live on schedule with zero critical post-launch incidents.
• Directed NetSuite financial system integration within a $250K budget over 9 months, bridging finance leadership, implementation vendors, and IT — resolving escalations in real time and ensuring adoption across multiple business units.
• Implemented Atlassian Jira as the enterprise ITSM platform, designing workflows and dashboards that shifted the organization from task-tracking to outcome-tracking.
• Oversaw full cloud infrastructure migration — designed the transition playbook, managed vendor coordination, and ensured operational continuity throughout cutover.
• Served as primary liaison between implementation teams and executive leadership, translating operational complexity into board-aligned delivery roadmaps with clear KPIs and risk narratives.