Bayer CropScienceStrategic Planning and Commercial Processes Director (Business Excellence)
Mar. 2012 - Mar. 2014BrazilThe SP and BE area was enlarged, assuming other commercial disciplines, like customer contact center, pricing and campaigns management, the area was settled to shape the company´s plan and design commercial procedures consistent enough to support the growth in the upcoming years, identifying main gaps and gathering the leaders to choose best ways to gain market space, setting a comprehensive strategic planning and commercial activities for crop protection business (USD 8 bi market at the time, in soy, corn, cotton, sugarcane, among others), KPIs definition and tracking in coordination with Supply Chain, Commercial and MKT areas, S&OP, prices, sales excellence with customers identification, classification and interaction, talents attraction and development. 42 people in the team, 9 managers and specialists responsible for pricing, strategic planning, commercial training, customer contact center and campaigns.
Through consistent strategic planning, we challenged the organization to become more customer-centric and think beyond products, with that, from the 1st year on, we achieved consistent market share gains. That plan, built in co-creation with dozens of people, could count on an effective implementation once we he had common goals built by a large team and well-defined steps to get there.