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Work Background
ProlificCustomer Success Lead
Jul. 2023
LandscapeHead of Customer Success
Dec. 2020 - Jul. 2023London, England, United Kingdom
DoctifyHead of Customer Success
Dec. 2019 - Dec. 2020London, United KingdomDoctify is an online platform where patients across the UK can search, compare and book medical practitioner services, 24/7 with the click of a button.
PublicizeHead of Client Success
Aug. 2018 - Dec. 2019Medellín, Antioquia Department, Colombia
SwishdHead Of Operations
Oct. 2015 - Aug. 2018London, United KingdomLondon based on-demand delivery provider offering a B2B2C solution to high street retailers and e-commerce platforms. ● Joined company in September 2015 as first hire after CEO/COO
● Responsible for development and implementation of processes for recruitment, training, support
and live management of motorbike, car and van couriers.
● Alongside Driver Operations & Recruitment teams, also managed team working on shifts responsible for Live Operations. Team’s performance received a high level of feedback from customers, reaching 8.6/10 on Trustpilot.
● Heavily involved in process to secure contracts in partnership with 2 unicorn companies. After securing the first of these I worked on a roadmap to roll out the processes created for London to 15+ UK markets which has now formed the basis of that partners rollout plan.
● Responsible for recruitment of Driver Operations team. Managed the full process from sourcing of candidates through to interviewing and negotiating offers.
Groupon UK & IESenior Partner Manager - Travel
Apr. 2012 - Oct. 2015London, United KingdomLeading teams in the UK, mainland Europe and India to manage and grow client relationships across multiple verticals. Alongside day to day responsibilities, also responsible for leading training for roll out of new products, creating reporting to track performance of team & individuals, and long term projects to reduce costs and improve efficiency including the launch of teams based in Romania and India.
Groupon UK & IEPartner Manager
May. 2011 - Apr. 2012LondonThe Groupon Partner Management Team is responsible for project managing the operational experience and relationships with businesses featured on Groupon.
Martindale PharmaAccount Manager
Feb. 2009 - Apr. 2011Brentwood, EssexWorking as part of the licensed product team to ensure the smooth day to day running of major wholesale and hospital accounts.
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