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Work Background
FreshaCustomer Experience Specialist
Jul. 2024United Arab EmiratesB2B - helping business partners with thier inquiries
Dabbagh Al Mahabba Foodstuff supplySocial Media Manager
Dec. 2023 - Jul. 2024Dubai, United Arab EmiratesHandling and entering LPO's from customers to the system
Handling social media (facebook instagram and whatsapp) through meta business suite
Handling Ad's campaigns
Analyzing Ad's Data and submitting monthly report to HQ in Australia
noonAssistant Operations Manager
Mar. 2021 - Oct. 2023Dubai, United Arab Emiratesworked on strategic planning
reporting directly to the CEO office
Supervise the team leaders and guide them to achieve their targets
noonOperations Team Lead
Apr. 2019 - Mar. 2021Dubai, United Arab Emirates
noonTeam Captain
Mar. 2019 - Apr. 2019Dubai World Central, Dubai, United Arab EmiratesManage and organize team members’ daily work to be done
Calls auditing
Feedback sessions for the team members
noonSocial Media Specialist
Oct. 2017 - Mar. 2019Dubai, United Arab EmiratesHandle customers' interactions on the company's social media channels (Facebook, Twitter, Instagram)
Translate all Arabic interactions on Social Media channels to English.
Became well-versed in Facebook Insights, Twitter Analytics, and social marketing systems, like Falcon, Hootsuite and Zendesk to analyze and present the company’s social communication.
United gulf heavy equipment rentalsDebt Collector
Jun. 2017 - Oct. 2017Sharjah, United Arab EmiratesHandled issuing invoices for customers through MS Access
Meeting customers and arrange for future meetings to collect payments
Handled bank transactions - check depositing, cash depositing & in-cashing cheques.
RTA - DubaiCallcenter Agent
Feb. 2015 - May. 2017Handled customers through phone assisting them with their inquires
Receiving and replying to Emails sent from customers
Creating and handling complaints that arise from customers
ARTCOAccountant
Feb. 2011 - Nov. 2014Sharjah Emirate, United Arab EmiratesCreating Quotations and making invoices
Inventory counting Auditing (every year-end)
Handled Employees Salaries - debiting to bank and MPS
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