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Work Background
Oak GroupTechnology Solutions Manager
Jun. 2025St. Helier, JerseyLead the design, development, and implementation of strategic technology solutions within Oak Group. Architect digital platforms and system enhancements primarily leveraging Microsoft technologies, including Dynamics 365, Power Platform, Azure, SharePoint, and other cloud-based solutions. Collaborate closely with stakeholders to identify business needs, translate them into scalable, low-code/no-code or pro-code solutions, and ensure successful delivery through agile methodologies.
C5 Alliance Group LimitedSenior Consultant
Jun. 2024 - Jun. 2025Jersey
xrmLead Architect (D365, Power Platform & Azure)
Feb. 2022 - May. 2024St. Helier, Jersey
DigiOutsourceD365 CRM Team Lead
Apr. 2021 - Feb. 2022Cape Town, Western Cape, South AfricaDuties include, but not limited to:
Operating Duties
Management of a Software Development team, including recruitment, appraisals and other related management functions.
Provide the technical expertise to keep the team highly skilled in the latest tech frameworks.
Attend project kick-off meetings with clients and ensuring all projects are project managed, tracked and delivered upon to customer expectations and within required timelines.
Work together with product owners, and business analysts to deliver high quality software products.
Taking part in Scrum rituals such as stand-ups, planning sessions, demos and retrospectives.
Taking part in team activities such as collaborative-development and code-reviews.
Taking part in cross-team activities such as knowledge-sharing and documentation.
Helps to achieve Sprint goals.
Solves impediments.
Provide guidance to Product Owners and Business Analysts to assist execution of their respective Agile Projects.
Strives to develop a Team into a High-Performance Team.
Supports Team building and Team development by utilizing the abilities and skills of individuals, and fostering a feedback culture.
Designing and planning technical solutions to meet business requirements.
Coding and developing features for new and existing products.
Upkeep and maintenance of existing products.
Management of the technical execution of the solution.
Focus is the integrity of the systems with regards to quality, stability and scalability.
Owns the construction and delivery process of systems developed.
Deal with internal clients on a technical level.
Analyse, detect, identify and correct technical problems and deficiencies.
Transfer of technical knowledge to the team.
Prepare technical design specifications according to business requirements with alignment to guidance by the Architect
Ensuring that the Architecture team’s vision is implemented when building or maintaining systems.
DigiOutsourceD365 CRM & Web Developer
Dec. 2019 - Apr. 2021Cape Town Area, South AfricaDuties and Responsibilities include but are not limited to:
- Develop robust features in a self-sufficient way, with guidance from the solutions architects, who assist with the planning process
- Understanding the system architecture and technical goals of the product Follow the development process (source control, branching, testing etc.) without requiring assistance
- Actively troubleshooting issues and bugs using analytic software like application insights
- Proficient with essential technologies used on the product and learning the desired technologies
- Taking part in team rituals such as stand-ups, planning sessions, demos and retrospectives
- Taking part in team activities such as collaborative-development and code- reviews
- Taking part in cross-team activities such as knowledge-sharing and documentation
- Building relationships with all the teams in the Technology department
- Developing D365CE extensions such as plugins, custom workflows and JavaScript as well as application security, HTML, Actions and APIs.
- D365CE Configuration, Customisation, standard workflows, dashboards,
forms, views and standard reports development - D365CE Integration Development using supporting Microsoft technologies such as Common Data Service, Flow, Logic Apps and Azure Service Bus
- Azure DevOps (VSTS) for source control of D365CE
- Using and configuring Azure DevOps build and release pipelines
- Microsoft Power BI development
- Microsoft Power Apps development in-line with D365CE data structures
- HTML5 Development in line with D365CE
- Microsoft SQL Server, Reporting Services (SSRS) Integration Services and Analysis Services
- Data migration in-line with D365CE including best practices around speed and efficiency
- D365CE integration and migrations using Kingsway Soft & D365 Config tools - Using XRM Sparkle
Old Mutual Investment GroupAnalyst Programmer (.Net, C# & CRM)
Dec. 2015 - Nov. 2019Cape Town Area, South AfricaBuild custom web applications, Web APIs, Data models and design databases for client requirements using MVC .Net Framework
Lead business analysis efforts supporting CRM and custom web applications.
Define requirements related to change requests and implement changes on best practices
Configure environments for use in development, testing and production
Maintain and support all custom applications
Play a hands-on role in customizing and enhancing CRM and custom applications, leveraging experience with built-in admin, reporting and development tools
Work with other IT development resources to integrate applications using available APIs
Ensure software is maintained to the latest version and patch levels ensuring minimal impact to current functionality
Develop and maintain documentation regarding custom applications and CRM systems configuration, application workflow and business rules
Continuously improve knowledge through reading and self-study
FRANK.NETMS CRM Production Analyst
Mar. 2013 - Nov. 2015• Vendor and Client Relationship management : liaising with front users, project managers, business analysts, developers and application support.
• Resolve production requests & incidents within SLA.
• Understand business processes/workflow and system integration
• Roll-out of system enhancements and fixes to UAT, Production and DR environment
• Request and Incident reporting
• Analyse incident reports to determine underlying causes of issues and to determine ways in which to proactively prevent their reoccurrence (User training, system enhancements, process reengineering)
• Document resolutions & procedures for knowledge management purposes
• Manage application specific disaster recovery documentation
• Perform technical & user testing on behalf of the business units
Nelly Boy RecordsProducer & Mixing Engineer (Part-Time/Free Lance)
Oct. 2009I run the record label and manage the studio. I produce various genres of music and I ensure that clients obtain a product that are proud to call their own.
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