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Work Background
NIrrvana CorporationCompliance Analyst – AML & KYC
May. 2023Hyderabad, Telangana, IndiaConducted detailed AML (Anti-Money Laundering) and KYC (Know Your Customer) checks, ensuring adherence to RBI and SBI compliance guidelines. Verified customer documents and transactions, identifying and escalating suspicious activities in alignment with compliance protocols. Supported risk management teams by preparing compliance reports, maintaining accurate audit trails, and ensuring timely regulatory submissions. Collaborated with SBI’s internal compliance teams to streamline processes, improve turnaround times, and maintain 100% accuracy. Delivered customer-centric compliance support, balancing regulatory requirements with seamless client onboarding and retention. Ensured adherence to data security and confidentiality protocols, minimizing operational and reputational risks.
Thomson ReutersAssociate Customer Success
Sep. 2022 - Apr. 2023Hyderabad, Telangana, IndiaClosed renewals & upsells, driving consistent revenue growth across assigned regions. Strengthened customer engagement through virtual channels, boosting efficiency & impact. Translated customer needs into tailored product plans, improving adoption & retention. Supported territory growth strategies and collaborated cross-functionally to maximize revenue. Led negotiations & deal closures, engaging specialists when needed to ensure success. Built trusted advisor relationships with stakeholders, enhancing loyalty & long-term value. Surpassed revenue targets by identifying upsell, cross-sell & renewal opportunities. Leveraged data & market insights to anticipate customer needs and recommend strategies. Maintained strong CRM discipline with accurate records & actionable insights.
NIIT LimitedProgram Counselor
Oct. 2020 - Aug. 2022Hyderabad, Telangana, IndiaDrove customer and candidate engagement through outreach programs, job fairs, and college partnerships, building strong pipelines for growth. Built and nurtured stakeholder relationships, creating a reliable database of eligible candidates and expanding engagement reach month-over-month. Planned and executed end-to-end engagement activities, from lead generation and outreach to onboarding and enrollment. Delivered persuasive presentations and consultations, ensuring high conversion rates and positive onboarding experiences. Expanded outreach footprint by successfully adding new locations every month, driving consistent pipeline growth.
E-DAC Learning SystemManager - School Solutions
Sep. 2019 - Oct. 2020Hyderabad Area, IndiaEngaged key decision-makers at premier schools through impactful presentations, driving adoption of the E-DAC Learning Solution. Partnered with teachers and administrators to ensure successful onboarding, program adoption, and renewals, consistently meeting extension targets. Acted as the primary point of contact, resolving issues, providing support, and strengthening customer satisfaction & loyalty. Built long-term relationships with schools, positioning E-DAC as a trusted partner in education innovation. Developed market expansion strategies, identifying new regions and opportunities to grow the customer base. Conducted market research and events, showcasing product value, generating leads, and enabling revenue growth.
Byndr Inc.Senior Business Development Manager
Apr. 2017 - Sep. 2018Hyderabad, Telangana, IndiaResearched and analyzed target markets, identifying client needs, industry trends, and opportunities to drive customer engagement. Partnered with clients from first contact through onboarding and project delivery, ensuring requirements were met and outcomes achieved. Served as a liaison between clients and internal teams, enabling smooth execution and customer satisfaction. Cultivated long-term client relationships, focusing on retention, support, and customer value delivery. Leveraged market insights and product knowledge to recommend tailored solutions and strengthen competitive positioning. Expanded client base by identifying new prospects and generating opportunities through networking and research.
WizIQBusiness Development Manager
May. 2015 - Feb. 2017Hyderabad Area, IndiaDesigned and executed customer engagement & follow-up plans, ensuring consistent touchpoints and strong account coverage. Communicated clear value propositions, improving customer understanding and adoption of solutions. Expanded account penetration by identifying upsell opportunities and aligning solutions to customer needs. Generated qualified leads through digital research, networking, and creative outreach strategies. Maintained strong relationships with existing customers, driving loyalty, satisfaction, and repeat business. Leveraged Zoho CRM for accurate record-keeping, pipeline management, and actionable customer insights.
RANK CORPORATIONBusiness Development Manager
Apr. 2014 - Mar. 2015Hyderabad, Telangana, IndiaAcquired and expanded business accounts through effective growth strategies and customer-centric engagement. Managed service delivery teams, ensuring smooth project execution, timely delivery, and high customer satisfaction. Oversaw billing, payments, and collections, maintaining accuracy and resolving issues to build customer trust. Optimized inventory & procurement processes, balancing cost efficiency with customer demand fulfillment. Collaborated with sales, operations, and finance teams to streamline workflows and enhance customer experience. Leveraged financial & operational data to track performance, identify gaps, and implement process improvements. Maintained accurate records & documentation to ensure compliance, efficiency, and transparency in operations.
YS Communications Pvt LtdSales Support Representative
Apr. 2012 - Mar. 2014Hyderabad Area, IndiaConsistently exceeded targets by driving customer engagement and delivering value-focused solutions. Conducted strategic outreach & follow-ups, nurturing long-term relationships and building strong customer pipelines. Delivered compelling presentations & product demos, clearly articulating value propositions to decision-makers. Partnered with prospects and existing clients to identify needs, customize solutions, and ensure successful adoption. Strengthened customer trust & loyalty through personalized interactions, timely communication, and high-quality service.
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