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Work Background
SafetechOccupational Hygiene Assistant
Jan. 2009 - Jul. 2024Port Elizabeth Metropolitan AreaHealth and safety risk assessments and surveys, audits and compiling reports
Occupational hygiene surveys & compiling reports
Asbestos related work - quotes, inventories and risk assessments, Asbestos Management Plans, Asbestos Plan of Work; Liaising with Department of Employment and Labour re Asbestos removal projects, monitoring at asbestos removal sites, compiling reports
Health and safety training, including quotes, planning, preparing material, assessor and moderator. Liaising with HWSETA
Prepared instructional materials in handbooks, visual aids and demonstration models.
Developed complete training programs and led training using expert learning techniques.
Employed appropriate teaching and coaching strategies for target clients.
Administered course content, schedules and attendance utilising learning management system (LMS).
Led high-quality workshops and tutorials online to deliver relevant, fresh content for First Aid and Health and safety.
Encouraged participation, interaction and feedback for dynamic adult learning sessions.
Measured quality and effectiveness of training programmes using established methods.
Reviewed and modified course content and delivery based on feedback.
Sought advice and implemented approved action for students failing to achieve competence.
Delivered training to professional standards, meeting WHS safety requirements.
Built positive working relationships with students and colleagues to provide positive outcomes in training delivery.
Kept accurate and compliant student records in line with procedures and processes.
Assessed, coached and developed individuals based on personal needs.
Monitored course outcomes to identify areas of weakness and make changes where necessary.
Med-X Training InstituteHead of Training
Oct. 2003 - Jul. 2008
St John AmbulanceFirst Aid Trainer
Jun. 1999 - Sep. 2003Health and safety risk assessments and surveys, audits and compiling reports
Occupational hygiene surveys & compiling reports
Asbestos related work - quotes, inventories and risk assessments, Asbestos Management Plans, Asbestos Plan of Work; Liaising with Department of Employment and Labour re Asbestos removal projects, monitoring at asbestos removal sites, compiling reports
Health and safety training, including quotes, planning, preparing material, assessor and moderator. Liaising with HWSETA
Prepared instructional materials in handbooks, visual aids and demonstration models.
Developed complete training programs and led training using expert learning techniques.
Employed appropriate teaching and coaching strategies for target clients.
Administered course content, schedules and attendance utilising learning management system (LMS).
Led high-quality workshops and tutorials online to deliver relevant, fresh content for First Aid and Health and safety.
Encouraged participation, interaction and feedback for dynamic adult learning sessions.
Measured quality and effectiveness of training programmes using established methods.
Reviewed and modified course content and delivery based on feedback.
Sought advice and implemented approved action for students failing to achieve competence.
Delivered training to professional standards, meeting WHS safety requirements.
Built positive working relationships with students and colleagues to provide positive outcomes in training delivery.
Kept accurate and compliant student records in line with procedures and processes.
Assessed, coached and developed individuals based on personal needs.
Monitored course outcomes to identify areas of weakness and make changes where necessary.
Nedlloyd AgenciesTelephonist, Typist, Export Clerk
Sep. 1989 - Sep. 1990Performed cleaning tasks after every class to keep work areas presentable at all times.
Adapted teaching approaches to age, experience and abilities of participants to help students meet course objectives.
Liaised with training coordinator regarding administration and delivery requirements.
Used appropriate course delivery and assessment strategies to meet needs of course participants.
Maintained current competence in first aid matters to offer each participant best learning experience possible.
Conserved and maintained resources needed to successfully complete training and assessment tasks.
Provided excellent customer service to all internal and external stakeholders to enhance client satisfaction.
Introduced trainees to various first aid equipment and demostrated uses to equip learners with necessary skills.
Supported student in learning, identifying and addressing additional learning needs during delivery of training.
Skillfully answered and connected calls using switchboard system.
Used an empathetic and rational tone when dealing with upset or angered customers to effectively resolve situations.
Completed all administrative tasks, demonstrating proficiency in typing
Directed calls to appropriate departments using telephone switchboards with strong process knowledge.
Answered all incoming calls within 2 -second timeframe, ensuring no call went unanswered to maintain excellent customer service.
Stayed patient, calm and rational when dealing with difficult customer calls, asking for manager support when requested.
Took messages for staff in the event of unanswered telephones when directing calls, relaying messages when appropriate.
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