Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
TargetGeneral Merchandise Team Lead
Feb. 2024 - Apr. 2024Ft. Worth, TX• Led and held others accountable
• Communicated on multiple frequency devices and operated handheld scanners, and other technology equipment as directed
• Worked independently and as part of a team
• Managed workload and prioritized tasks independently
• Accessed all areas of the building to respond to guest or team member issues
• Climbed up and down ladders as needed
• Scanned, handled, and moved merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds
Al's Formal WearStore Manager
Jan. 2022 - Aug. 2023Ft. Worth, TX• Hire and schedule according to the store’s business
• Demonstrate the company values in all interactions with employees and customers
• Ensure all store staff is aware of company procedures (and any changes)
• Write store schedules
• Train staff per company protocol
• Analyze store’s community and provide suggestions for marketing needs
Vans, a VF CompanyAssistant Store Manager
May. 2019 - Sep. 2020• Leads an environment of productivity by ensuring store staff has the knowledge and skills to meet store goals for sales and customer engagement. Assists in managing labor and payroll expenses to maximize sales and profitability. • Ensures excellence in customer service in the store by modeling brand specific service standards as well as by monitoring customer feedback and responding to and addressing all customer concerns quickly. • Provides coaching to the store team in the core areas of customer service and engagement, brand identity, product knowledge, and operations. Monitors, evaluates, and executes training programs in partnership with the Store Manager. Assists in organizing and leading store staff meetings in accordance with brand expectations. Partners with Store Manager to assist in setting performance goals for team for their personal skills development.
• Assists in attracting, recruiting, and hiring high caliber talent. Actively participates in succession planning with the Store Manager for open positions within the store. Assists in managing and coaching a high-performing team of customer focused associates. Under the direction of the Store Manager, addresses performance issues and administers progressive discipline when appropriate. Ensures on-going specific and immediate feedback are provided to the team. Assists in ensuring compliance with employee record keeping policies and procedures.
Payless ShoeSourceStore Manager
Nov. 2018 - Feb. 2019Grapevine, TX• Model strong customer service and selling techniques
• Manage and monitor store profitability measures including sales, profit and shrink
• Recruit, interview and hire to build a skilled team committed to our customer
• Train, develop and coach team members to build skill sets and drive performance
• Provide training, coaching and performance management to develop Assistant Store Leaders to achieve results and develop others
• Provide on-going feedback and annual performance reviews
• Develop weekly work schedule based on sales forecast and traffic expectations
• Execute on all cash management procedures including preparing and making bank deposits
• Oversee store opening/closing and accessible as an emergency contact
TXU EnergyAccount Services Manager III
Jan. 2014 - Dec. 2018Irving, TXResearched and resolved complicated issues as well as provided customers with detailed analyses, explanations, and reconciliations on contract information. Reviewed, discussed, and explained products, services, contractual terms/conditions, billing policies, and payment options. Responded to service requests. Monitored transactions. Served as liaison with customers as well as transmission and distribution utility companies. Initiated contract changes, including amendments and location additions and deletions.
TXU EnergyCustomer Service Representative
Jan. 2012 - Dec. 2014Irving, TXReceived complex customer inquiries from premium residential customer base. Determined and provided appropriate courses of action to resolve customer service and sales opportunity inquiries. Processed customer account changes in accordance with established policies. Captured detailed interaction data and categorized information for further analysis. • Utilized soft skills and system knowledge to effectuate customer experience, resulting in improved retention of premium residential customer base. Resolved escalated customer situations by taking appropriate actions.
• Mentored and provided guidance and support to premium service representatives.
Dallas Fort Worth International Airport (DFW)Guest Service Shift Lead
Jan. 2012 - Dec. 2012DFW Airport, TXServed as primary point of contact for all employees in field while on duty. Created schedules for all employees. Reported performance and personnel problems. Assisted with retraining, coaching, and corrective actions.
Dallas Fort Worth International Airport (DFW)Guest Service Specialist
Jan. 2010 - Dec. 2012DFW Airport, TX Initiated remote parking buses through designated routes around airport in accordance with assigned schedules. Loaded and unloaded luggage for guests at all stops. Provided flight and gate information for all guests. Inflated tires and started vehicles requiring jump starts due to depleted batteries. Generated repeat business through superior customer service.
ConvergysCustomer Service Representative
Jan. 2009 - Dec. 2010McGregor, TXWorked with new customers in account development and system implementations. Generated repeat business through client follow-ups. • Improved customer service based on client feedback through development of new policies and procedures.
• Provided support to sales team, ensuring adherence to all sales and service objectives.
Time Warner CableCustomer Service Representative
Jan. 2008 - Dec. 2009Waco, TX Assisted cable media customers through telephone, offering product information and sales promotions. Answered billing inquiries, conducted account research, resolved subscriber concerns, and repaired cable equipment remotely. Listened to customer concerns and provided options and solutions.
LIDS Sports GroupAssistant Manager
Jan. 2007 - Dec. 2008Waco, TXSupervised all daily functions of store activities, ensuring customer satisfaction. Managed full-/part-time employee shift schedules and other personnel issues. Oversaw aspects of inventory, bookkeeping, and payroll. Performed daily bank runs. Directed product inventory. Verified quantity and quality of incoming products.
Finish LineSales Associate/Manager In Training
Jan. 2006 - Dec. 2007Waco, TX Worked in fast-paced environment, ensuring customer satisfaction. Assisted in ringing up sales at registers and bagging merchandise. Received, opened, unpacked, and issued sales floor merchandise. Requisitioned merchandise from supplier based on available space, merchandise on hand, customer demand, and advertised specials.
Intch is a Professional Networking App for the Future of WorkSee more people like Carlos on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
538896 people
16
Producer @ iHeartMedia Cincinnati
16
Outside Sales Manager @ Tyson Foods
18
@ Aveda
35208 people
16
Producer @ iHeartMedia Cincinnati
16
Outside Sales Manager @ Tyson Foods
17
Marketing Director