Mailen Santa Cruz

School Social Worker @Coral Shores High School

Graduate StudentLife CoachingHRCustomer ServiceConsultingCase ManagerChat SupportLive ChatHR DirectorHR consultantService Quality ManagerHR AnalystPostGraduate🎓 StudentEngagement Manager

Compassionate, results-driven professional with a strong background in psychology, mental health counseling, and organizational well-being. I bring years of experience helping individuals and teams improve communication, navigate challenges, and create environments where people feel valued and understood. I specialize in assessing needs, building trust, and implementing strategies that enhance the customer experience—whether that’s in a school, corporate, or community setting. My approach blends empathy with evidence-based techniques, ensuring that every interaction leaves a positive and lasting impression. Currently completing my M.S. in Mental Health Counseling, I’m seeking collaborations and consulting opportunities where I can help companies elevate service quality, strengthen team dynamics, and foster loyalty from both employees and customers. Let’s connect to create exceptional experiences together.

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Work Background

School Social Worker

Coral Shores High SchoolSchool Social Worker

Aug. 2023Key Largo, Florida, United States

Full Case Manager

Wesley House Family ServicesFull Case Manager

Jan. 2022 - Jul. 2023Key Largo, Florida, United States

Intake Specialist

Zinda Law Group, PLLCIntake Specialist

Aug. 2021 - Feb. 2022Remote

Patient Liaison

Baptist Health South FloridaPatient Liaison

Jun. 2020 - Oct. 2021Homestead, Florida, United States

Benefits Consultant

AflacBenefits Consultant

Aug. 2015 - Aug. 2019

Disaster Recovery Specialist

American Red CrossDisaster Recovery Specialist

Dec. 2012 - Jan. 2015Miami, Florida

HR Manager

SyS BairesHR Manager

Mar. 2012 - May. 2022Miami, Florida, United States

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