Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
goHappy Hub!: Engage your hourly workforceCustomer Success
Jun. 2019Richmond, Virginia AreagoHappy Labs builds better group communication tools. To date, we have 2 products: goHappy Hub! - A simple and powerful way to engage and mobilize your hourly workers. goHappy App - A group messaging platform that allows your group to communicate in a more organized, calm and collaborative manner.
Visual WorkforceSales Operations Specialist
Jan. 2019 - May. 2019Richmond, Virginia AreaVisual Workforce® enables companies to make informed decisions with workforce visualization; allowing for better workforce optimization and preparation. Effective utilization of employee skills and competencies is a commitment to a company’s greatest assets. While investing and supporting their people, a company is also able to quickly access workforce skills, identify gaps, and create opportunities for meaningful discussions on development and career pathing. In short, with all of this valuable insight at a company’s fingertips, a leadership team is now able to transition to a proactive and informed strategy for optimizing their workforce.
SnagManager of Customer Success
Jan. 2016 - Oct. 2018Glen Allen, VirginiaAs the Manager of Customer Success I am focused on managing and growing our mid-market customer success team. The goal of the customer success team is to educate customers on hourly hiring best practices that ensure customers derive benefit from our products and consistently maintain satisfaction. This role requires a strong working relationship with other resource centers within Snagajob including, but not limited to training, internal operations, support, product, and other functional areas. I am responsible for updating standard operating procedures, coaching team members, maintaining a high level of performance, and serve as an escalation point. The ultimate goal of this role is to lead a team that can consistently hit company set DRR and renewal targets.
FLOW Cycle StudioFitness Instructor
Jul. 2015Richmond, Virginia
SnagajobLead Account Manager
Mar. 2015 - Dec. 2015Glen Allen, VirginiaAs a Lead Account Manager, I am responsible for managing a team of Junior Account Managers and working a book of business including a limited number of strategic accounts. The goal in this position is to continue exceeding renewal targets within my assigned book of business while also leading renewal strategy for customer engagement accounts. This position allows me to initiate projects and create process improvement guidelines for the account management function as a whole.
SnagajobSenior Account Manager
Apr. 2014 - Feb. 2015Glen Allen, VirginiaAs a Senior Account Manager my primary role is to maintain and expand relationships with strategically important customers. I am responsible for developing long-term relationships with my portfolio of assigned customers, connecting with key business executives, and stakeholders. I act as a liaison between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. The Senior Account Manager is also responsible for meeting renewal targets and assigned strategic account objectives. The role requires me to be well informed and able to effectively communicate to customers about all products and services offered by the Company, while leading the customer account planning cycle and ensuring assigned customers’ needs and expectations are met by the Company.
SnagajobAccount Manager
Jan. 2011 - Apr. 2014Glen Allen, Virginia• Managed all aspects of the client’s on-line recruiting program and experience with SnagAJob.com. • Managed and grew existing accounts and lead annual contract renewal efforts. • Developed quarterly account growth plans with targeted goals. • Led new clients through an effective start up process which includes designing a customized on-line recruiting program, coordinating materials needed by client and working with Account Executives and internal departments to convey operational logistics and service needs. • Developed and maintained communications with clients and build solid ongoing relationships. • Scheduled and led all calls and meetings with existing clients • Analyzed reporting, conducted account reviews to track progress, identify and resolve problems, discover changes, and identify new growth opportunities. • Prepared presentations and proposals to existing clients for renewals and mid contract reviews. • Assisted Account Executives with competitor, industry and geographical analysis for prospecting clients. • Continually monitored client satisfaction levels and took corrective actions as appropriate to improve performance and client satisfaction. • Managed all incoming sales orders for processing and implementation with NetSuite • Created, scheduled and coordinated Email Job Alerts, CDB and Spotlights
SnagAJob.comAccount Operations Specialist
May. 2010 - Jan. 2011• Supported Employer Services team to ensure account growth and renewal • Collaborated with Sysdine specialist team within Employer Services to set up new Sysdine customer accounts • Compiled and analyzed account data for job posting activations and updates to accounts • Modified or deactivated current job postings in accordance with client requests • Partnered with Accounting Team to set up and implement new customer accounts • Managed and maintained account accuracy and integrity for clients to ensure customer satisfaction • Processed client requests that come in through members of the Employer Services team utilizing Eagle
Waste Associates HoldingsExecutive Assistant to the CEO and CFO
Sep. 2009 - Apr. 2010• Conducted payroll and managed financials for two companies • Managed and organized documents and meetings for company's Environmental Management System • Performed various projects and tasks for the CEO and CFO • Independently carried on all prior duties
Waste Associates HoldingsRegional Account Manager
Sep. 2008 - Apr. 2010• Obtained new accounts for WAH subsidiaries • Serviced accounts of WAH customers • Headed WAH community service project with Henrico Historical Society • Conducted research pertaining to opening a new location in Kentucky • Independently carried on all prior duties as Marketing Assistant
Waste Associates HoldingsMarketing Assistant
Apr. 2008 - Apr. 2010• Developed and generated proposals and reports • Administered research projects and proposals for the CEO and CFO • Prepared transportation and disposal quotes for clients • Performed special projects for management and assist clients • Assisted sales staff with weekly marketing activities
Art & Architecture, Inc.Assistant Office Manager
Sep. 2002 - Apr. 2008• Transcribed dictated letters, memos, and e-mails • Assisted in monitoring company finances utilizing QuickBooks program • Facilitated the generation of bills for accounts receivable, posted payments to accounts receivable, generated payments for accounts payable, and processed payroll for employees • Prepared monthly job site reports and photo reports utilizing Pages program
Intch is a Professional Networking App for the Future of WorkSee more people like Adrianne on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1792444 people
22
Data Entry
16
Senior Pricing Analyst @ Saia Inc.
20
Operations Manager @ Global Limousine of WNY
374484 people
17
Assistant manager
15
Operations and project manager
17
Business Analyst