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Work Background
AppleProgram Manager, Business Operations & Performance Lead
Jan. 2022Raleigh, North Carolina, United StatesApple designs, manufactures, and sells smartphones, personal computers, tablets, wearables, accessories, and a variety of related services. Program Manager, Business Operations & Performance Lead, 2024 – Present
Program Manager, Business Operations & Performance, 2022 – 2024 In my current role, I drive cross-functional collaboration across finance, engineering, customer support, and external banking partners to enhance product functionality and ensure operational continuity. Develop and implement cost-efficiency strategies for Apply Cash and Savings, optimizing resources while maintaining exceptional customer service standards. Additionally, I oversee business performance, monitor key performance indicators (KPIs), and continuously refine operational processes to support scalability and growth. Selected Highlights:
• Strengthened business operations and financial strategies by partnering with finance, engineering, and external institutions to drive the expansion of Apple Cash & Savings.
• Spearheaded the successful launch of Apple Savings by leading forecasting, capacity planning, and operational readiness initiatives.
• Scaled capacity to support a 12x increase in demand, ensuring seamless customer experience and uninterrupted business operations.
• Led cost-optimization efforts through predictive modeling and scenario analysis, improving resource allocation and efficiency.
• Enhanced customer experience by implementing AI-driven chatbot solutions, reducing wait times from 3–6 hours to under 5 minutes.
• Increased operational efficiency by 30% through the development of KPIs and executive reporting dashboards.
AppleSenior Product Planner, Worldwide Supply Demand Management
Jan. 2020 - Dec. 2022Cupertino, California, United StatesI led global demand forecasting and product launch operations, managing a team of eight Regional Product Planners. Developed advanced forecasting models to navigate supply chain disruptions and optimize production capacity. Worked cross-functionally to mitigate risks, enhance operational efficiency, and drive data-driven decision-making for a multi-billion-dollar product portfolio. Selected Highlights:
• Reduced tariff-related expenses by 35% through the implementation of a tariff mitigation strategy for iPad Pencils, improving overall supply chain cost efficiency.
• Increased operational efficiency by designing trade-off and allocation strategies for constrained components.
• Boosted productivity by 40% by collaborating with Finance and Operations leadership to create scenario-based financial models.
• Developed team members and fostered growth through coaching and mentoring.
AppleProduct Planner, Worldwide Supply Demand Management
Jan. 2019 - Dec. 2020Cupertino, California, United StatesI developed and executed strategic supply and demand initiatives for global product launches, optimizing inventory management, forecasting, and pricing to maximize sales and operational efficiency for Magsafe accessories. Partnered cross-functionally to enhance decision-making through analytical insights and business intelligence solutions. Designed pricing frameworks and inventory strategies to improve product availability, minimize excess stock, and drive revenue growth. Selected Highlights:
• Drove a 300% sales increase by developing and implementing strategic pricing models and tiered demand strategies, surpassing forecasts.
• Optimized global inventory management, improving product availability while reducing excess stock across 20+ product launches through efficiency-driven strategies.
• Spearheaded business intelligence solutions, enhancing data-driven decision-making, simplifying reporting, and improving analytics, earning executive recognition for operational excellence.
• Recipient of the "Above & Beyond" Award (2021) for outstanding contributions.
MicrosoftFinance Manager - Intern
Jan. 2018 - Dec. 2018Seattle, Washington, United StatesKey Highlights:
• Designed a Cost of Sales framework that set a $5 billion business on the path to profitability.
• Determined key Cost of Sales drivers and metrics for over 120 sales locations.
• Designed a Business Intelligence Dashboard for Cost of Sales (COS) to measure and monitor key Cost of Sales drivers and metrics.
• Defined Cost of sales as it relates to Microsoft World Wide Services and modeled out FY18 & planned FY19 Cost of Sales at the worldwide Sales location levels.
• Provided insights on Cost Optimization with recommendations on areas with investment opportunities and areas for cost optimization.
• Developed a roadmap for phase 2, training materials, FAQs, and "how to" to enable ease of landing the new framework with the field.
Grand Clan Allied Commodity Trading CompanyOperations Executive (Founder)
Jan. 2015 - Dec. 2017Lagos Nigeria
PricewaterhouseCoopers LimitedSenior Associate, Assurance
Jan. 2013 - Dec. 2017Lagos, NigeriaPricewaterhouseCoopers (PwC) is one of the world's largest providers of assurance, tax, and business consulting services. I oversaw financial evaluations and reporting for publicly traded companies, ensuring compliance with global accounting standards. Managed a team of five Associates while advising senior leadership on complex financial matters and recommending strategic accounting approaches. Developed and implemented risk mitigation strategies to enhance financial integrity and operational efficiency. During my time in this position, I identified and recovered significant financial discrepancies through comprehensive grant analysis for international organizations; served as a Local Fund Agent at The Global Fund.
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