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Work Background
Bell IntegrationHead of Change & Transformation
Nov. 2024 - Apr. 2025London Area, United KingdomDriving people, leadership and culture change in a fast growing IT and systems integration business, broadening from hardware-led to services and consulting. Co-developed a 3-year People Strategy and FY26 delivery plan aligned to business growth priorities. Introduced pragmatic HR project governance and worked with HRD and HR Leadership Team to introduce a culture of delivery. Facilitated Executive alignment on purpose, mission, culture and strategy using Lencioni's 6 Critical Questions. Designed a Culture Framework linking strategic priorities to clear behaviours and everyday habits. Mobilised and established a Senior Leadership Team and Leadership Community with defined governance, roles and operating rhythm.
CertitudeCertitude Board of Trustees (Co-opted), People & OD Committee
Dec. 2023London, England, United KingdomEnabling the Board and Leadership Team to make sound decisions during period of organisational transformation by providing scrutiny, challenge and guidance, leveraging HR, OD and Change related knowledge and expertise.
More HappiLeadership & Change Coach (Part Time)
Sep. 2023London, England, United KingdomProviding 1:1 leadership coaching to Execs, Senior Leaders and Founders of small, scaling and mid sized firms, helping them find clarity, certainty and enabling them to move at pace to achieve their goals.
More HappiLeadership & Change Coach
Sep. 2023London, England, United KingdomProviding 1:1 personal and professional coaching services to a range of SME businesses (including start ups and scale ups). Clients range from Founders and Senior Leadership Team members to recent graduates.
Lloyd's RegisterOrganisational Change Consultant
Mar. 2022 - Jan. 2023London, England, United KingdomSupported the Chief People Officer and HR Leadership Team during a major business transformation. Co-created the global People Strategy and new HR structure. Supported CPO to build a culture of performance, introducing agile ways of working and accountability across HR through "Team of Teams" collaboration and rhythm
Developed a multi-year culture roadmap aligned to the business transformation strategy. Defined three core mindsets – Winning, Growth and Client Centricity – to focus culture efforts and implemented key forums and channels to enable delivery as part of BAU. Partnered with McChrystal Group to establish a 450-leader “Team of Teams” network to develop leadership community and capability. Introduced practical leader-led learning tools (“Experience in a Box”) to embed new behaviours at scale and across geographies. Interim leadership of the team responsible for performance management and employee engagement, including enhancing processes, upskilling leaders and shaping the listening strategy to strengthen continuous improvement and engagement.
PanaseerOrganisational Change Consultant
Dec. 2020 - Feb. 2022London, England, United KingdomWorked with Leadership and individual contributors to build scalable structures, skills and processes for growth in a series B tech scale up. Supported VP Product to develop and implement new Product Development Operating Model, including scalable team structure, product development framework, process and governance to enable the acceleration of impactful Product Development post Series B funding. Enabled OKR-based alignment across Product, Customer Success and Sales through facilitation of leadership workshops and implementation of cross functional software. Introduced light touch cross functional governance to facilitate existing agile practises to speed up and ensure focused, strategy aligned product delivery. Improved internal communication through new product demos, newsletters and feedback loops. Created a company-wide Personal Growth Framework defining competencies, levels and development tools and interventions to support employee retention during high growth phase.
PanaseerChange Consultant: Product Management
Dec. 2020 - Feb. 2022London, England, United KingdomWorked with VP Product to identify, shape, mobilise and execute change initiatives to drive improvements that will improve the operational effectiveness of the Product Management function. Key Outcomes: Clear understanding of departmental change requirements and prioritised roadmap New end to end Product Development framework and standardised Product discovery process to support a scaling business Approved Personal Growth Framework to support and promote employee career development and internal mobility with implementation roadmap Recruitment reporting tool implemented to provide management with greater visibility of recruitment activity to inform decision making
Joorr Consulting LtdDirector/ People & Organisational Change Consultant
Nov. 2020Independent consultancy helping organisations build leadership capability, culture and change practises that drive lasting performance. Works with exec teams to align strategy, leadership and culture through practical facilitation and coaching Designs and delivers leadership development frameworks and experiences to equip leaders to lead change confidently in uncertain environments. Supports organisations to build cultures that deliver, linking values, behaviours and habits to performance outcomes. Helps change stick by embedding simple governance, rhythm and behavioural anchors that promote accountability and momentum. Recent work includes people strategy design, culture programmes, leadership team alignment and change leadership and role transition coaching.
CBRE Global Workplace Solutions (GWS) EMEAConsultant: Learning & Development
Nov. 2020 - May. 2021London, England, United KingdomWorked with Head of Learning & Development to help shape, define and drive roll out of GWS Global Leadership Development offering to support Global Operating Model. Researched and designed the GWS Global Leadership Development Framework. Created success profiles and designed 12 month, ILM-aligned programmes for business critical roles. Managed programme launch for 200+ participants globally. Managed supplier selection and initial oversight for Global Leadership Development programme
Joorr Consulting LtdDirector/ Organisational Change Consultant
Nov. 2020Joorr Consulting is a boutique consultancy that specialises in working with organisations who want to create competitive advantage through their people. We work hard to build more effective organisations that are great places to work because when people thrive, business prospers. We partner with businesses during periods of change to help deliver practical, pragmatic and sustainable people solutions that are tailored to each business need.
Domestic & GeneralHead of Organisation Development
Sep. 2019 - Mar. 2020Wimbledon, EnglandResponsible for leading, managing and coordinating organisation development interventions to drive key business outcomes, focussing on driving a reduction in absence and attrition. Organisational lead for employee experience, culture and employee engagement. Diagnosed causes of high attrition and absence in contact centres and developed integrated roadmap to reduce turnover and absence. Implemented streamlined data collection mechanisms to equip leadership with real time engagement data to shape targeted people interventions. Launched monthly Team Leader Development sessions focused on leadership basics. Re-energised employee engagement through implementation of new front line communication tool and activating local teams. Introduced Gallup platform and rebranded the engagement survey to drive ownership.
MarkelProgramme Business Change Manager
Feb. 2018 - Aug. 2018London, United KingdomProvided change management and organisational design support for a data services transformation and a global cloud migration. Defined the vision for Data Self Service and developed Operating Model, principles and roadmap for delivery. Improved business wide perception and engagement with IT data programme through improved governance and communications with business and technical teams. Established governance and change routines to ensure transparency and readiness.
MS AmlinBusiness Change & Engagement Lead
Nov. 2013 - Dec. 2017Delivered multiple business-wide change programmes in insurance, focussing on integration, operating model design and implementation and culture alignment. Led people and change delivery for post acquisition integration of three re/insurance organisations across 6 geographies to meet integration synergy targets. Led People, Change and Communications workstream of programme to establish a new European Operating Hub, consolidating European operations into a single entity, driving efficiency and collaboration. Managed workplace transformation and office consolidation, reducing costs by 20%. Established internal change management capability and frameworks to improve readiness and established Continuous Improvement team to build internal and business capability and appetite.
AmlinGroup HR Project Manager
Nov. 2011 - Nov. 2013LondonMember of the HR Leadership Team. Led variety of Group-wide HR Projects including roll out of company wide values and behaviours programme, implementation of a new European performance based reward framework, and design and management of HiPo Talent Programmes. Introduced HR project and governance frameworks to improve accountability and delivery and developed a people risk management framework aligned with wider risk controls. Provided day to day operational support to the Group HR function, including ongoing review and management of HR policies and processes and project management of core annual HR processes.
Royal Bank of Scotland BusinessProgramme Manager - HR Strategy & Change
Apr. 2010 - Sep. 2011Management and delivery of strategic HR change projects to support the people needs of the Global Banking & Markets Strategic Plan, in line with Global PMO standards. Led business restructuring post 2008 Financial Crash to meet 20% headcount reduction target. Established GBM Diversity & Inclusion Programme, focussing on gender equality. Design and implementation of a global induction programme to drive consistency and accelerate speed to performance.
Royal Bank of Scotland BusinessResourcing Project Manager
Oct. 2007 - Jun. 2010Commercially focussed internal consultancy and project management to support the delivery of resourcing products and services across multiple businesses and geographies.
Marsh Services LtdHR Consultant
Sep. 2005 - Oct. 2007
MorseRecruitment & Retention Specialist
Jan. 2004 - Aug. 2005
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