University of Alberta ISTSr. Application Analyst
Jan. 2013 - Aug. 2013Edmonton, Canada Area-Responsible for business strategy for key departmental application platforms from planning to implementation.
-Responsible for solution design, technical analysis, and support of applications for the University of Alberta.
-Designed and delivered training and development for users, faculty, and external groups. -Focused on core design and research for Cloud Infrastructure, Storage, and Innovation Projects.
-Facilitated innovation research for the Enterprise Architecture group.
-Facilitated workshops for technical operations groups on customer service.
-Specialized support and installation of software, hardware, and legacy database programs.
-Created and delivered a Customer Experience Training program for technology professors at NAIT in Edmonton, Alberta - directly affecting the content and direction of their courses starting in 2014.
-Assisted in service design for the experience and interaction in a new physical Welcome Center in IST with the goal of creating a central, recognizable, and welcoming place for users to seek help.