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Work Background
MVP Network ConsultingPartner Success Manager
Mar. 2023Buffalo, New York, United States+ Develop new territory for new industry specific software.
+ Daily prospecting via phone, mailings, email, and social media.
+ Identify prospective customers by using business directories, following leads from
existing clients, and attending trade shows and conferences.
+ Contact new and existing customers to discuss their needs and explain how specific
products and services can meet those needs.
+ Visit customer locations to evaluate needs or to promote product or service sales.
+ Help customers select products to meet customers’ needs and regulations.
+ Emphasize product features that will meet customers’ needs and exhibit the product
capabilities.
+ Compute customer's installation or production costs and estimate savings from new
services and products.
+ Answer customers’ questions about the prices, availability, and uses of the products.
+ Negotiate prices and terms of sales and service agreements.
+ Prepare sales contracts and submit orders for processing.
+ Follow up with customers to make sure that they are satisfied with their purchases
and to answer any questions or concerns they might have.
+ Maintain customer records using automated systems.
Key Accomplishments:
+ 2022 sales growth was 40% over 2021
+ 2023 sales growth was 32% over 2022
MVP Network ConsultingBusiness Development Manager
Jun. 2017
MVP Network Consulting and Funeral WorksPartner Manager
Jun. 2017Buffalo and Western New York
Annese & Associates, Inc.RSM
May. 2015 - Sep. 2016Upstate New York+ Managed a team of 5 Account Managers.
+ Answered customers’ questions about the prices and availability.
+ Negotiated prices and terms of sales and service agreements.
+ Prepared sales contracts and submitted orders for processing.
+ Followed up with customers to make sure that they were satisfied.
Key Accomplishments:
+ Grew business in 1H of 2016 over 30%.
+ Signed multi-year agreement that saved money for the customer and grew
revenue.
+ Achieved 106% of quota in 8 months.
+ Acquired Amazon Web Services and Nuntanix certifications.
Annese & Associates, Inc.Regional Sales Manager
May. 2015 - Sep. 2016Strategic planning, sales growth, forecasting, expense management and team coaching. Grew revenue and gross profit for first 9 months managing a team of client executives.
Sirius Computer SolutionsDirector of Sales
May. 2013 - May. 2015Upstate New York+ Managed a team of 10 Senior Client Executives.
+ Resold and implemented multi-manufacturer technology solutions.
+ Exceeded software new license quota two years in a row.
+ Negotiated multi-year software license agreements.
+ Hired new Client Executives to grow company footprint.
+ Answered customers’ questions about the prices and availability.
+ Negotiated prices and terms of sales and service agreements.
+ Prepared sales contracts and submitted orders for processing.
+ Followed up with customers to make sure that they were satisfied.
IBM CorporationTerritory Manager - General Business
Jan. 2004 - Jul. 2013Upstate New York+ Managed a team of 5 Client Executives selling technology solutions & consulting to
Fortune 1000 clients.
+ Generated product, software, and consulting sales.
+ Responsible for overall customer growth, satisfaction, and retention.
+ Assisted customers in redesigning and delivering operationally efficient Data and
Network Control Centers, including multiplatform device management software.
+ Experienced in new relationship development with CRM training, analytical sales
reporting knowledge, and strategic planning skills.
+ Consistently delivered on forecast, sales goals, and expense management
requirements.
Key Accomplishments:
+ Exceeded quota 6 out of 9 years.
+ Negotiated and sold over $130M of implementation, consulting, and data
center services in 3 years.
+ Signed multi-year Enterprise License Agreement for Software at Top 20 Bank
for $23 million that included heterogeneous platforms.
+ Twice awarded Golden Circle Award, top 3% Worldwide.
+ Achieved over fourteen 100% Sales Quota Awards.
IBM Corp.Client Exec for Banking
Jun. 1996 - Jan. 2004Customer Advocate for HSBC Bank and M&T Bank within the IBM Corporation.
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