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Work Background
Arizona Department of Economic SecurityChief Learning Officer
Feb. 2017Phoenix, AZChief Learning Officer
Arizona Department of Economic Security / Phoenix, AZ / 2017-present
Responsible for all learning and development for Arizona’s 8000-employee social services agency; portfolios included corporate, leadership, and specific business-line learning and development. ● Led 160+ employee training and development team.
● Oversaw OPD operations, including managing a $12 million+ budget
● Ensured the effectiveness of all learning and development for the agency via standards, practices, certification programs, quality control, and program evaluation.
● Conducted strategic planning, continuous improvement (using Lean management principles), analysis, performance measurement, and reporting. Accomplishments
● Implemented Leadership Development Program that includes emerging leader, new supervisor, Advanced Leadership, and Next Level Leadership programs.
● Advanced Leadership Program evaluation of Level 3 and Level 4 data demonstrated 90% improvement in own leader behaviors, 82% improvement in direct report performance; 39% increase in team productivity.
● Seventy-nine team members were part of team awards across the agency.
● Improved trainee job readiness resulting in new hires exceeding quality and timeliness targets within 6 months of hire.
● Implemented LinkedIn Learning, driving an 80% increase in engagement scores relating to support for professional development.
● Increased size of unit to adequately support remit without excess, and reduced total attrition to 8% and regrettable attrition to 3%.
● Improved overall unit employee engagement score by more than 500% and recently the OPD responded with an eNPS of 61.5.
● Improved training quality scores and improved speed to market each year.
● Built data systems to better tell our story through information.
● Converted to Virtual Instructor Led Training, with a resulting increase in Level 1 evaluation scores.
Arizona Department of Administration, General Accounting OfficeState Training Lead
Jun. 2015 - Feb. 2017Phoenix, AZResponsible for the development, delivery, support, and evaluation of learning programs related to Arizona’s financial, inventory, facilities management, and travel systems being delivered to employees across all State of Arizona agencies.
Arizona Department of Economic SecurityDES Training and Development Administrator
Jun. 2011 - Feb. 2015Phoenix, Arizona AreaResponsible for leading the development and delivery of agency-wide training, as well as for the quality and effectiveness of all training for an organization of more than 7,500 employees who provided benefits and services under more than 40 programs to 1.6 million Arizonans. Areas of responsibility included training, organizational development, training standards, training certification programs, training quality and effectiveness, leadership development, and recognition.
Arizona Department of Economic SecurityActing Organization and Management Development Administrator
Dec. 2010 - May. 2011Responsible for development and delivery of agency-level training, design and delivery of training certification programs, administration of tuition assistance program, special projects, and providing backup to the Administrator.
AZ Department of Economic SecurityDeputy Organization and Management Development Administrator
Dec. 2007 - Dec. 2010Phoenix, Arizona AreaSecond in command of AZ Department of Economic Security's agency-wide training and organizational development unit. DES is a 9,000+ employee human services agency.
Arizona Department of Economic SecurityTraining Manager
May. 2005 - Dec. 2007Phoenix, Arizona AreaResponsible for the development, delivery, and evaluation of corporate employee development, and administration of the corporate learning management system.
Maricopa CountyTraining Manager, County Attorney's Office
Sep. 2001 - May. 2005Managed technology-training related projects, including systems rollout training. Developed custom applications for use within training and development unit. Provided instructor-led software training.
TimeAmericaTraining Manager
May. 2000 - Sep. 2001Managed and delivered implementation training on software packages used to track employee time (e.g., clocking in, clocking out).
O'Connor Cavangh/FB&B/IntertechTechnology Consultant
Jun. 1998 - May. 2000Managed hardware and software support for O'Connor Cavanagh Law Firm until the firm dissolved into smaller firms. With FB&B and Intertech, continued to manage and provide hardware and software support to O'Connor and to its splinter firms. Developed software applications and websites; provided instructor-led training.
Training a la CarteInstructor
Jan. 1997 - Jun. 1998Provided instructor-led training on all Microsoft Office products to all levels. Clients included Intel, Honeywell, Bank of America, and others.
SEA GroupDirector of Education
Dec. 1993 - Nov. 1996Delivered and managed team of instructors who delivered instructor-led training on all Microsoft Office products. Clients included Intel and Honeywell.
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