State of KansasPerformance Improvement Director, Corrections Specialist, Police Sergeant, Youth Service Specialist
Jul. 1986 - Nov. 2007Assured data integrity and reported statistical results to the Joint Commission for Accreditation of Healthcare Organizations' (JCAHO) ORYX initiative
Trained employees about the Performance Improvement Process and tools Facilitated Root Cause Analysis (RCA) Teams in response to Sentinel Events
Facilitated Failure Modes Effects Analysis (FMEA) teams as mandated by JCAHO regarding National Patient Safety Goals
Supervised up to 20 employees
Maintained order and ensured provision of basic needs for convicted male and female felons Received incoming calls, prioritize them and route them for proper service
Entered calls received into a computer aided dispatch system.
Interacted with computer based card access, closed circuit television, intrusion alarm monitoring software/ systems Utilized the NCIC, NLETS, ALERT, ASTRA and MULES law enforcement database systems Enforced state statutes, administrative regulations and city ordinances through proactive patrolling Investigated employee conduct complaints, misdemeanor and some felony offenses Instructed defensive tactics, officer safety, National Incident Management System, customer service, and management skills
Negotiated plea agreements and assisted prosecutors as the Court Liaison
Researched and recommended policy as Chairman of the Policy Review Board
Evaluated, coached and mentored officers as a Field Training Officer Planned security measures for events or perceived threats to security