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Work Background
University of Michigan - School of InformationMaster of Applied Data Science Candidate
May. 2024Select Coursework: Machine Learning using scikit-learn; Deep Learning using PyTorch; Data Visualization and Exploratory Data Analysis (EDA) using pandas, numpy, plotly, altair, etc; Big Data Processing using SQL, Spark, and other technologies.
arriviaSenior Product & Customer Success Consultant
May. 2023 - Dec. 2023Optimized pricing, margin, member savings, and conversion leading to 28% increase in hotel and car margin per search. Transformed agile methodology processes.
WELL Learning LibraryCo-Founder | Head of Product & Customer Success
Nov. 2018 - Nov. 2022Co-founded health and wellness social learning community platform, owning product vision, strategy, and customer success. The platform was built to support the WELL Building Standard®, a performance-based system for measuring, certifying, and monitoring features of the built environment that impact human health and wellbeing, through air, water, nourishment, light, fitness, comfort, and mind.
Chromatic ContentFounder | CEO | Head of Product
Oct. 2016 - May. 2023Founded and grew digital learning studio creating world-class learning products and experiences.
Switchfly, Inc.Director of Learning and Development
Jul. 2013 - Aug. 2018Created a new vision for customer and employee training programs—pitching and securing funding from CEO. Lunched new training programs and LMS, resulting in a 25% reduction in Customer Support churn and a 2-month reduction in onboarding. United leadership across departments to centralize knowledge and eliminate a legacy “tribal-knowledge” culture.
Switchfly, Inc.Director of Product Management
Dec. 2010 - Jul. 2013San Francisco, California, United StatesDefined a multi-year product strategy and shaped roadmap for 3 product lines: Hotel, Insurance, and Activities & Tours, leading a team in the development of both backend and frontend interfaces. Developed B2B business strategy for SaaS hotel distribution network. Implemented A/B testing framework, resulting in 2x conversion increase.
Switchfly, Inc.Senior Product Manager
Sep. 2007 - Dec. 2010San Francisco, California, United StatesLed efforts to increase hotel distribution revenue and UX improvements that led to conversion increases.
Accenture LLPConsultant
Sep. 2005 - Sep. 2007Washington, District of Columbia, United StatesConsulted with client stakeholders at the U.S. Department of State in Washington D.C., Miami, and Antwerp, Belgium to identify and develop strategic initiatives---contributing to a project that yielded $319MM in savings for the DoS.
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