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Network Power<100 people
Roles
✔️100%
IT
🗿100%
HR
💬100%
Customer Service
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Work Background
Customer Success Manager
WodifyCustomer Success Manager
Jan. 2025I provide software solutions to our customers based off of complex analysis of their business, mastery of the digital tools at my disposal, and an education-focused approach. My goal is for every communication with a customer to leave them more informed and confident in their success.
Customer Success
WodifyCustomer Success
Jun. 2023 - Jan. 2025Tuscaloosa, Alabama, United StatesPromoted to CSM
Customer Success Advocate
DaxkoCustomer Success Advocate
Jan. 2022 - Jun. 2023Strategic customer service management, DEI project contributor and manager. One of six Growth Mindset Award winners in 2022, as well as ten different KPI recognitions throughout the year. 2023 Leadership Academy
Contributing Writer
Coosa County NewsContributing Writer
Apr. 2020 - Apr. 2022Rockford, Alabama, United StatesWrote a weekly column researching southern history and culture from a non-white supremacist perspective.
Energy Programs Coordinator / Senior County Coordinator
Community Service Programs of West Alabama (CSP), Inc.Energy Programs Coordinator / Senior County Coordinator
Apr. 2020 - Dec. 2021Tuscaloosa, Alabama, United StatesSupervised 8 county offices distribution of grant funded services to the community, as well as direct service.
Senior Social Worker
Chilton County Department of Human ResourcesSenior Social Worker
Mar. 2014 - Feb. 2020Foster care and protective services case management, Independent Living Program coordinator
Case Manager
Birmingham Aids Outreach IncCase Manager
Feb. 2013 - Mar. 2014Birmingham, Alabama AreaClient case management, Resource Linkage, and Health information education

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Customer Success, Database Analysis, Account Management
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