Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
FDASystem Engineer
Mar. 2024College Park, Maryland, United States
Sedna Digital Solutions, LLCSystem Administrator
Apr. 2023 - Oct. 2023Manassas, Virginia, United States
Office of Inspector General, U.S. Department of State Technical Help Desk Specialist / Jr System Administrator
Jun. 2021 - Apr. 2023Arlington, Virginia, United States● Configures email mailbox accounts using PowerShell.
● Active Directory Account and Workstation Management
● Serves as Tier 1 and 2 customer support, using EXOnline as the primary ticket platform.
● Configures and assists with installing Remote Management for end users’ mobile devices.
● Assists with enrolling, activating, and printing PIV cards.
● Assists OIG users with all requests, including VIP clients
● Collaborates often with other teams such as DCO, Cyber Security and Application Software team. ● Set up workstations for incoming and current users
● Works with inventory systems (ILMS) to issue and return equipment
● Works with Azure Endpoint Manager to manage and monitor user computers, mobile devices, virtual machines and servers
● Worked on Window Server 2019
● Uses RDP to access remote servers to fix classified printers, set up accounts and restart session hosts.
● Manages users’ accounts through Active Directory on three separate networks
● Created and edited SOPs
● Troubleshoot ClassNet servers with the assistance of OIG Engineers
National Institute of Allergy and Infectious Diseases (NIAID)Help Desk Specialist
Aug. 2019 - Jun. 2021Bethesda, Maryland, United States● Addressed over 225 user issues within the Remedyforce queue in a timely fashion. ● Diagnose hardware, software, and networking issues on user’s workstations and equipment to determine root causes and implement solutions to restore functionality to users. ● Work with other IT teams to troubleshoot issues serving as on-site point-of-contact to implement fixes as instructed.
● Work with the NIAID network team on assigning user workstations, printers and scientific equipment to the appropriate VLANs.
● Work with the NIAID security team to mitigate security vulnerabilities on user workstation.
● Work with the NIAID workstation development team on new operating system image rollouts.
● Troubleshoot multiple hardware and software issues across Windows and Apple operating systems. ● Communicate with external vendors to acquire software licenses and discuss machine requirements/settings for software to function.
● Performed the operating system upgrade from Windows XP to Windows 7, Mac OS X 10.6 to 10.11,10.12, which includes data backup, OS reimaging/installation, peripheral setup, antivirus security procedure, hard drive encryption, and software installations. ● Performed administrative functions such as assisting user account access, reset password, grant account permissions and user’s rights via Active Directory. ● Map Network drives and connect to servers of various share drives on the network.
Intch is a Professional Networking App for the Future of WorkSee more people like Daniel on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
490477 people
24
Data Scientist Intern @ Newell Brands
16
Program Manager @ DISH Network
18
Senior Software Engineer @ EarnIn
84072 people
42
Senior Mining Engineer @ Riot blockchain
20
CEO @ Protonshub Technologies
33
Investor Relations Manager @ ExxonMobil