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Work Background
Hexon Foundry, LLCFounder & Principal Consultant
Jun. 2025Cleveland, Ohio, United StatesConsulting on process auditing, design & optimization, workflow automation, and AI integration. Managing projects from planning phase through execution using Agile methodologies. Building strategic partnerships and delivering high-impact solutions for clients. Event Management.
Hexon Tech ServicesLead Technology Specialist
Jun. 2025Cleveland, Ohio, United StatesDeliver friendly, hands-on technology support for senior living communities. Educate and empower clients to confidently use modern devices and applications. Provide consultation for families and communities to create safe, connected environments.
ZillowProgram Manager, Product Training, Agent Success
Nov. 2022 - May. 2025Cincinnati, Ohio, United StatesManaged a portfolio of continuing education, customer‑facing and internal training programs using Agile principles, consistently delivering projects on time and within scope while incorporating regular stakeholder feedback. Integrated Salesforce and HubSpot data flows, improving reporting accuracy and enabling data‑driven decisions across marketing, sales and product teams. Standardised training workflows and implemented Kanban boards and sprint reviews, reducing onboarding time for new team members and increasing team efficiency. Developed and maintained customer‑facing forms, websites and training materials, resulting in higher adoption rates and positive learner feedback. Designed targeted email campaigns and interactive training modules in HubSpot, tracking performance with project‑management tools and improving engagement and course‑completion metrics. Administered the learning‑management system for thousands of learners, publishing new content, tracking progress and ensuring compliance with continuing‑education requirements. Established KPI dashboards and used sprint retrospectives to catch performance dips early, implementing remediation plans that protected revenue and learner satisfaction.
ZillowSenior Training Event Specialist (Program Manager), Dotloop Product Training
Feb. 2021 - Nov. 2022Cincinnati, Ohio, United StatesCo‑managed a portfolio of 90+ industry trade show events per year, handling vendor negotiations, venue sourcing, logistics and budgets while delivering 10% cost savings. Collaborated with marketing, sales and product teams to ensure consistent messaging and training at events, resulting in increased lead capture and improved customer education. Built event dashboards in Salesforce and HubSpot, tracking registrations, attendance and revenue to evaluate ROI and guide strategic event planning. Negotiated contracts and managed relationships with third‑party vendors, securing favorable terms and improving event ROI. Analyzed event performance and recommended portfolio adjustments, focusing resources on high‑impact events. Provided on‑site leadership at major conferences, ensuring seamless execution and high attendee satisfaction.
ZillowTraining Event Specialist (Program Manager), Dotloop Product Training
Feb. 2018 - Jan. 2021Cincinnati, OhioCoordinated 150+ in‑person and virtual training events annually, recruiting and scheduling a network of independent trainers to meet nationwide demand. Owned end‑to‑end logistics from venue selection and contract negotiations to travel arrangements, consistently delivering events on time and within budget. Developed tracking systems for registrations and attendance data to inform scheduling, capacity planning and resource allocation. Partnered with the industry events team to execute 90+ trade shows per year, aligning training content with marketing initiatives and capturing feedback for product improvements. Streamlined trainer onboarding and scheduling, reducing ramp‑up time and ensuring quality delivery across all sessions.
ZillowTraining Coordinator (Project Manager), Dotloop Product Training
Dec. 2015 - Feb. 2018Cincinnati, OHManaged daily schedules and logistics for dozens of training sessions each week, coordinating venues, webinars and trainer assignments across multiple time zones. Onboarded and scheduled contract trainers, ensuring coverage for diverse training formats and maintaining a positive trainer experience. Transitioned the program to a hybrid/virtual model during organizational changes, maintaining high customer satisfaction and continuity of service. Maintained registration and attendance reports, providing weekly insights to help leadership allocate resources and align training calendars with product releases. Collaborated with marketing and product teams to align training calendars with new feature launches and promotional campaigns.
ZillowCustomer Service Representative, Customer Support Dotloop
Mar. 2015 - Dec. 2015Cincinnati, OhioDelivered front‑line support to hundreds of users daily, resolving technical and “how‑to” questions via phone and screen share with a focus on first‑call resolution. Provided one‑on‑one product training during support interactions, enabling customers to maximise the platform’s features and reducing repeat inquiries. Logged customer feedback and feature requests in the CRM, contributing to product and training improvements. Consistently achieved high customer satisfaction scores and exceeded service‑level targets.
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