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Work Background
MeritorCustomer Service Representative
Jul. 2023Fletcher, North Carolina, United StatesCoordinate global supply chain operations for key accounts, maintaining a 99% on-time delivery rate through collaborative scheduling and proactive issue resolution. Serve as the primary liaison between customers, production, and logistics teams, driving efficiency using Oracle ERP and real-time analytics.
MeritorMaster Scheduler
Jun. 2022 - Jun. 2023Fletcher, North Carolina, United StatesDirected production planning and materials scheduling across multiple lines, improving forecast accuracy and streamlining 15+ workflow processes. Partnered cross-functionally to support product launches and capacity planning.
MeritorMaterial Handling Supervisor & Material Flow Supervisor
May. 2021 - Jun. 2022Fletcher, North Carolina, United StatesLed a team of 30+ in two facilities, overseeing inventory movement, workforce management, and compliance with lead manufacturing standards. Collaborated with Quality to ensure specialty component integrity and traceability.
MeritorCustomer Service Representative
Oct. 2019 - May. 2021Fletcher, North Carolina, United StatesManaged fulfillment and forecasting for over seven international clients. Maintained customized performance dashboards to support logistics strategies and production priorities.
MeritorAssembly Material Flow Coordinator
Jul. 2018 - Oct. 2019Fletcher, North Carolina, United StatesSpecialized in 24/7 material flow coordination. Designed and implemented reporting tools to track output, shortages, and production trends across departments.
Peak Workforce Solutions1st Shift Assembly Associate
Jan. 2018 - Jan. 2018Fletcher, North Carolina, United StatesContracted through Peak Workforce Solutions, LLC to work with Meritor; succeeded in learning the end-to-end manufacturing process for products made at the plant. Performance resulted in being brought on board full-time.
BMW Manufacturing Co., LLCLogistics & Supply Material Flow Intern
Jan. 2015 - Jan. 2015Greer, South Carolina, United StatesRedesigned warehouse layout to increase storage capacity by 10% and supported inventory management for inbound logistics and resource forecasting.
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