Carmen Gray

Manager Data Analytics

HR⚖️ Legal🐦 DesignBusiness OwnerUX/UI DesignerGraphic DesignerBrand DesignerCustomer ServiceHelp Desk SupportCustomer Success ManagerClient Relations SpecialistChat SupportLegal SupportService Quality ManagerTraining&Development SpecialistAssistantAdministrative AssistantHR AnalystExecutive AssistantOffice Assistant

Accomplished transportation leader with over 14 years of progressive experience in the railroad industry, specializing in operations, data analytics, fleet management, and business process improvement. Proven track record of driving cross-functional collaboration, optimizing asset utilization, and implementing data-driven strategies that reduce inefficiencies and costs. Adept at leading high-impact projects, delivering executive-level reporting, and training teams to leverage business intelligence tools for improved performance. Recognized for strategic thinking, operational excellence, and the ability to adapt quickly in dynamic environments.

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Work Background

Corporate Data and Analytics

Norfolk Southern CorporationCorporate Data and Analytics

Oct. 2018Atlanta, GeorgiaDevelops capacity, process, mathematical, and statistical models using various modeling techniques and software packages to improve asset utilization, productivity, and system performance, and decrease human errors and costs.

Assistant Manager

Norfolk Southern RailroadAssistant Manager

Sep. 2016Greater Atlanta AreaProvide reporting & analysis for various internal clients & departments.

Supervisor Customer Service

Norfolk Southern CorporationSupervisor Customer Service

Aug. 2010 - Sep. 2016

Customer Service Representative

MinacsCustomer Service Representative

Mar. 2009 - Jan. 2010

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