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Work Background
MenardsBuilding Materials Manager - First Assistant at Menards
Jan. 2025 - May. 2025Marshalltown, Iowa, United StatesLed a team in a high-paced retail environment, ensuring safety protocols, team cohesion, and customer satisfaction. Mentored and trained staff, providing consistent guidance and support to foster individual and team growth. Addressed interpersonal and departmental issues professionally and constructively, promoting a healthy, solution-focused work culture. Managed sensitive payroll and personnel documentation with accuracy and discretion. Applied conflict resolution and emotional intelligence to navigate complex team dynamics—skills transferable to working with families in distress.
MenardsBuilding materials manager - 2nd Assistant
Sep. 2024 - Jan. 2025Iowa, United StatesSupported day-to-day departmental operations, balancing customer needs with internal team development. Assisted in overseeing safety, staffing, and communication initiatives to improve workflow. Collaborated across departments to streamline operations and resolve cross-functional issues.
MenardsManager Trainee
Jul. 2024 - Sep. 2024Marshalltown, Iowa, United StatesCompleted intensive training across multiple departments to build comprehensive knowledge of operations, staff development, and customer service protocols. Shadowed senior managers and participated in strategic planning meetings—enhancing problem-solving and decision-making skills. Practiced team leadership by coaching peers and resolving interpersonal challenges constructively. Gained firsthand experience balancing company policy with individual needs, a crucial ability in family-centered case management.
MenardsRetail Sales Manager
Jun. 2024 - Jul. 2024Iowa, United States2nd Assistant Hardware Manager, Menards Supervised hardware department team members, delegating responsibilities and providing ongoing coaching to improve individual performance. Monitored department operations and customer interactions, ensuring respectful communication and effective support to meet diverse customer needs. Resolved conflicts with empathy and professionalism, helping de-escalate difficult situations and guiding outcomes toward positive resolution. Reinforced attention to detail and documentation while maintaining a safe and organized work environment—skills applicable to case documentation and field assessments.
MenardsSales Floor Team Member
Mar. 2024 - Jun. 2024Iowa, United StatesWorking part-time in the hardware department until graduation.
MenardsManagement Intern
Jan. 2024 - Mar. 2024Iowa, United StatesAssisted in planning, scheduling, and team coordination while completing a structured internship program focused on leadership and operations. Learned foundational supervisory skills, including goal-setting, coaching, and supporting new team members. Communicated across departments to align expectations, address concerns, and ensure positive experiences for both employees and customers. Applied emotional intelligence in daily interactions, building rapport and trust—essential to engaging children and families in supportive services.
American InterContinental UniversityGraduate Student
Aug. 2021 - Jun. 2024
THE RESPITE CONNECTIONRespite provider
Jan. 2021 - Jan. 2024United StatesDelivered short-term care and supervision to individuals with disabilities, ensuring continuity and quality of care for families in need of respite. Conducted assessments of client needs and collaborated with families and support staff to develop and follow individualized care plans. Responded to behavioral and emotional crises with de-escalation strategies and supportive interventions. Maintained detailed documentation of care provided, changes in behavior, and incidents, ensuring timely communication with family and case workers. Advocated for clients’ well-being by identifying additional resources and supports through community services.
NationwideQuality Assurance Manager
Nov. 2018 - Sep. 2022Des Moines, IowaConducted evaluations and needs assessments to ensure adherence to internal standards and regulatory requirements. Collaborated with department leaders and associates to address gaps in service quality—skills mirrored in supporting family needs through assessments and action plans. Chaired the Quality Council and contributed to the Military Resource Group, demonstrating a continued commitment to advocacy and inclusive leadership. Developed documentation protocols that improved case tracking accuracy and consistency—critical for court-involved or at-risk family systems.
NationwideSenior Money Services Leader
Sep. 2017 - Nov. 2018Des Moines, IowaManaged client accounts with care, ensuring privacy, attention to detail, and adherence to legal standards. Wrote many back-end programs to ensure compliance, consistent processing, and automation of tasks.
NationwideMoney Representative - Personal Lines
Jun. 2015 - Sep. 2017Des Moines, Iowa• Acted as the primary contact for policyholders and agents, ensuring seamless communication across departments. • Managed complex account issues efficiently, adhering to high-quality standards and enhancing customer satisfaction. • Contributed to process improvements that reduced response times by 20%, fostering a more responsive service environment.
US ArmyChemical, Biological, Radiological, and Nuclear (CBRN) Specialist
Dec. 2013 - Sep. 2016Fort Des Moines, Iowa
US ArmyTeam member - Chemical Reconnaissance
Mar. 2008 - Feb. 2011Fort Lewis, Washington
WAL-MART SUPER CENTER LTDFront end
Sep. 2005 - Sep. 2007Des Moines, IowaFront end cashier, supervisor, money center, Customer service, and overnight supervisor.
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